ARADIANT CORP. TO PROVIDE GIFTS.COM’S INTERNET AND CATALOG CONSUMERS WITH OUTSOURCED CUSTOMER CARE
Contacts:
Brian Suerth, Aradiant Corp., (858) 505-4368
Email: bsuerth@aradiant.com
William Adler, gifts.com, (914) 244-7585
Email: William.adler@readersdigest.com
San Diego, CA – January 8, 2002 – Aradiant Corp. today announced that its “Servistreamsm” product, which provides cost-effective, outsourced customer care and technical support, will provide the Internet and catalog customers of gifts.com, a Reader’s Digest company, with customer care and sales support.
Through its web site (www.gifts.com) and popular catalogs under the Good Catalog brand name, gifts.com helps consumers find gifts that are unique, surprising and a delight to open. Rated the #1 gift web site by eMarketer, gifts.com offers 2,000 uniquely selected products. Aradiant’s customer service representatives, known as iGuidessm, will support gifts.com by answering order-taking phone calls that originate from both the web site and its catalogs. Aradiant iGuides will be available to gifts.com’s customers 24 hours a day, 365 days a year.
“This is a fantastic opportunity to provide our high level of customer care to a leading e-commerce organization, and we look forward to a long-lasting partnership,” stated Linda G. Noda Hobbs, President of Aradiant Corp.
“We are delighted to be partnering with Aradiant Corp,” said Bill McMahon, Vice President of Operations for gifts.com. “Aradiant will give our customers the care and service they deserve, helping us to ensure that their buying experience is positive and successful.”
About Aradiant Corp.
Aradiant Corp. combines advanced technology with highly skilled professionals to offer customer contact center based solutions that allow companies to more effectively communicate inside and outside their organizations. Companies rely upon Aradiant’s products to provide their customers with interactive, value-added services. Aradiant`s 24/7 contact center and company headquarters are based in San Diego, California.
Aradiant Corp. is a leading provider for personalized and cost-effective customer care and technical support. Aradiant’s “Servistreamsm” product provides our clients with live-agent outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat, voice over Internet, and collaborative browsing, all 24/7, 365 days a year. Aradiant also offers real-time reports on customer interaction and purchasing trends to assist companies in increasing sales, profitability, and customer loyalty. For more information please visit www.Aradiant.com or call (858) 505-4368.
About gifts.com
Launched in fall 1999 by The Reader’s Digest Association, Inc. (NSYE: RDA, RDB) and StarTek, Inc. (NYSE: SRT), gifts.com has transformed the way that people shop online. With many unique features and services to help shoppers find “just the perfect gifts,” gifts.com makes gift-buying a fun and rewarding experience.
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