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News Stories Wednesday, May 2, 2007   
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April web site availability holds steady


Web shoppers in April could access a top 50 retail site with a high broadband connection an average of 99.26% of the time, compared with an average of 97.44% for a low broadband connection and 83.77% for dial-up, says Gomez Inc.

The retailers delivering the best site success rate in April included EddieBauer.com at 99.56%, OrientalTrading.com at 99.56% and Nordstrom.com with an average of 99.22%.

The web merchant providing the best low broadband availability was OfficeDepot.com at 99.35%.

Top 50 Web Site Performance Index: Availability
April 01 , 2007 - April 30 , 2007
Availability (%)
Rank Retailer Dial Up Low Broadband High Broadband
1 Zappos 96.84 97.43 99.45
2 Eddie Bauer 96.40 98.99 99.56
3 Office Max 96.38 98.33 99.10
4 Office Depot 96.26 99.22 99.39
5 J. C. Penney 96.19 97.58 99.34
6 Avon Shopping 95.72 98.99 99.22
7 Quixtar 95.42 97.38 99.04
8 Footlocker 95.32 98.01 99.45
9 Dell 94.85 98.41 99.26
10 Neiman Marcus 94.60 97.87 99.08
11 Sears 94.48 97.88 99.47
12 PC Connection 93.84 98.82 99.17
13 CompUSA 92.76 98.42 99.18
14 Macys Store 92.70 97.15 98.66
15 Gateway 92.62 99.02 99.36
16 Staples 92.44 97.58 99.29
17 Peapod 92.42 98.77 99.30
18 Williams-Sonoma 92.26 97.02 99.32
19 Cabelas 91.89 97.16 99.36
20 Nordstrom 91.75 98.00 99.51
21 L. L. Bean 90.81 98.50 99.44
22 Scholastic 90.35 97.26 99.45
23 CDW 89.60 97.70 99.33
24 Circuit City Home 89.51 97.82 99.44
25 Barnes and Noble 89.13 97.33 99.47
26 Chadwicks 88.60 97.06 99.60
27 Musicians Friend 88.25 96.76 99.35
28 HSN 88.08 97.59 99.10
29 Newegg 86.43 97.37 99.30
30 Netflix 86.14 98.62 99.46
31 HP Shopping 85.94 96.95 99.07
32 Costco 85.58 98.03 99.32
33 FTD 85.24 98.25 99.25
34 Drugstore 85.03 98.13 99.35
35 Overstock 85.00 98.15 99.21
36 Victoria Secret 84.69 96.01 99.13
  Benchmark Average 83.77 97.44 99.27
37 1-800 Flowers 82.69 97.52 99.33
38 Amazon 81.64 97.57 99.38
39 Buy.com 80.98 97.00 99.40
40 Apple Store 74.17 96.64 99.01
41 The Home Depot 72.84 95.49 99.01
42 Tiger Direct 72.14 97.67 99.23
43 QVC 69.80 96.85 99.56
44 Oriental Trading 67.68 96.04 98.83
45 Best Buy 60.34 94.49 98.58
46 Wal-Mart 60.27 97.66 99.52
47 Target 56.65 96.73 99.06
48 Gap 55.25 94.70 98.97
49 Toys R Us 44.62 96.64 99.48
50 Sony Style 26.02 93.62 99.19
All data for this report is collected by the Gomez Last Mile network,
30 times an hour from Dial Up, Low and High Broadband users across
the United States, 24 hours a day except between 3AM to 6AM EDT.
Availability is determined by the percentage of tests that fail to
correctly load.
CopyrightŠ 2007 Gomez, Inc.

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