Support of eBay’s API Enhancements Reduces Customer Support by 75%
Research Triangle Park, NC– February 2, 2005 – ChannelAdvisor, the leading provider of channel management solutions (CMS), today announced they are the first to support eBay’s (NASDAQ: EBAY) new API enhancements, allowing buyers to be directed to ChannelAdvisor Checkouts automatically after purchasing a “Buy It Now” item, Fixed Price or Stores Item which streamlines the process for eBay buyers.
With the support of this new functionality, ChannelAdvisor allows sellers to validate buyer identity seamlessly and in real-time from eBay, eliminating the need to re-type email addresses. Additionally, ChannelAdvisor captures the shipping address passed directly from eBay to eliminate another error-prone and time consuming hurdle in online eBay purchases. As a result, ChannelAdvisor customers have experienced significantly low buyer support and increases in the number of successful checkouts. These new checkout enhancements are supported in the United States, Canada, Australia, Germany, France, and the United Kingdom.
“We have seen the number of support-free checkouts increase dramatically resulting in higher sales,” says Jacqueline Holland, President and CEO of TechnoDirect. “Because ChannelAdvisor continues to adopt new eBay functionality features they offer the best channel management solution in the industry.”
“Customers have told us that they need software that makes it easier for their buyers to complete checkouts and based on that input ChannelAdvisor became the first channel management solution that supports this new feature,” says Michael Jones, Chief Operating Officer of ChannelAdvisor. “ChannelAdvisor is committed to adopting new eBay features that make our customers more successful.”
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