RightNow Serves More Than 500 Million Customer Interactions In 2004
This Represents Year-Over-Year Increase of 102 Percent, Underscoring Rapid Growth and Success of RightNow’s CRM Deployments Worldwide
Bozeman, MT (February 17, 2005) — RightNow® Technologies, (NASDAQ: RNOW), a leading provider of on demand CRM software solutions, today announced that businesses around the world used its on demand CRM solutions to serve more than 500 million customer interactions in 2004. This represents an impressive year-over-year increase of 102 percent, which underscores the rapid growth and success of RightNow’s CRM deployments worldwide. In the fourth quarter of 2005 alone, RightNow delivered more than 150 million customer interactions, a 7 percent increase from the third quarter 2004 and a 95 percent increase from the same period in 2003.
A customer interaction is defined as a search for information in an online knowledge base, submission of questions via a web form or email, and/or interaction with a service agent through live chat or telephone.
RightNow continues to provide reliable, scalable hosting services, with an average “up-time” rate greater than 99.9 percent. Approximately 87 percent of RightNow’s more than 1,200 customers have chosen the on demand version of its CRM solutions to improve customer service experience online and offline. RightNow offers both on premise or on demand versions of the solutions, at no additional cost for hosting.
“The latest customer interaction figures continue to validate the power and related growth of our industry-leading solution,” Sean Forbes, vice president of marketing and business development at RightNow, said. “RightNow is the only major OnDemand CRM leader willing to share these figures to date. And we are proud of the affirmation of deep CRM expertise they represent. The continued growth of this figure is a strong testament to the faith our customers put in us to expertly handle their critical customer touches, and the intense focus we devote to ensuring we consistently exceed their expectations.”
About RightNow Technologies
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow`s acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,200 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995
All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on our current expectations, estimates and projections about our industry, management`s beliefs, and certain assumptions made by us, all of which are subject to change. Forward-looking statements can often be identified by words such as "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "may," "will," "should," "would," "could," "potential," "continue," "ongoing," similar expressions, and variations or negatives of these words. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.
The risks and uncertainties referred to above include, but are not limited to, risks associated with our business model, our past operating losses, possible fluctuations in our operating results and our rate of growth, interruptions or delays in our hosting operations, breaches of our security measures, our ability to expand, retain and motivate our employees and manage our growth, and our plans for new product releases. Further information on potential factors that could affect our financial results is included in our registration statement on Form S-1 and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. We undertake no obligation to revise or update publicly any forward-looking statement for any reason.
RightNow Technologies, Inc.
Phone: 1-406-522-4200 or 1-877-363-5678
Fax: 1-406-522-4227
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