1-800-FLOWERS.COM Partners With Neulion To Accelerate Multi Channel Commerce For Its Business
PLAINVIEW, N.Y., April 5, 2005 - NeuLion, Inc. announced that 1-800-FLOWERS.COM has selected its technology and services for the implementation of a "true" multi channel platform. 1-800-FLOWERS.COM has licensed and implemented NeuLion`s product SAVANNA as a key component in its service oriented architecture strategy, which is being used by the company as it deepens its relationship with its customers.
1-800-FLOWERS.COM has seen customer repeat rates increase due to the convenience of buying floral and non-floral gifts using online, telephone and retail channels provided by the company. NeuLion and its product SAVANNA are an important component in the 1-800-FLOWERS.COM service oriented architecture. This architecture supports the company`s expansion of sales channels and products, increasing top line revenue by:
Increased customer repeat rates, while their respective acquisition and retention costs get reduced. This is contrary to the traditional single channel systems approach.
Increases in revenue per customer since multiple sales channels can be used to support the buying preference of the consumer. This is a competitive advantage for the company.
Better visibility. Seamless integration across channels to enable real-time visibility into inventory and cross-channel sales processes.
"1-800-FLOWERS.COM has selected SAVANNA as a tool in our efforts to increase the efficiency of our supply chain and build stronger relationships with our customers. We are devoting many of our resources to customer acquisition and customer retention. Our plan is to use SAVANNA along with our business applications so that we can achieve a 360-degree view of the customer", said Enzo Micali, Senior Vice President and Chief Information Officer for 1-800-FLOWERS.COM.
"As we deepen relationships with our customers the convenience of our multiple sales channels is helping our business grow. During the Valentine`s holiday alone, we fulfilled more than 950,000 orders," said Chris McCann, President of 1-800-FLOWERS.COM.
Nancy Li, NeuLion`s Chief Executive Officer, mentioned that "without a service oriented architecture, fully implementing "true" multi channel systems will be technology-challenged, limiting business results. Our past experience in the software industry, building enterprise products for customers around the world, is significant. We believe that reusable services, based on SOA and web services standards, are critical for businesses that want to be more responsive to new opportunities. These reusable services will allow applications to perform certain tasks that become building blocks to one another, thus simplifying changes to your software environment. SAVANNA makes this job easier."
"NeuLion was selected by 1-800-FLOWERS.COM because of their experience in delivering enterprise solutions using the company`s SAVANNA technology" stated Robert McManus, the company`s Vice President of Customer Applications. "NeuLion is working with my team on multiple projects that include the call center, web, retail stores and partner systems."
About NeuLion
NeuLion has created a new and very exciting technology that is driving the next generation of Internet based business applications by driving the adoption of Service Oriented Architecture, SOA, and Web Services for business. At NeuLion, we realize that the processes of building applications, integration, and managing information technology are still too complex for customers. We specialize in providing new ways to further lower costs and speed time to deploy technology for IT professionals and developers.
NeuLion is headquartered in Plainview, N.Y. For more information, please visit http://www.neulion.com.
Press Contacts
Chris Wagner
NeuLion Incorporated
516-753-0680
Chris.Wagner@neulion.com
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