Colorado-Based Alpine Access Takes Business to the Next Level With New CEO
GOLDEN, Colo. – April 29, 2003 - Imagine an unconventional company that grew to nearly 2,000 employees in four years, survived initial funding stages and landed contracts with Fortune 100 companies during a recession. Now consider that 97 percent of the privately owned company’s workforce telecommutes.
The result? Alpine Access (www.alpineaccess.com), a customer relationship management (CRM) business that provides inbound call center services via the Internet. Launched in 1998, Alpine Access has since grown to more than $10 million in revenues and has hired a new CEO to move the company beyond the entrepreneurial stage.
“Given the tremendous market acceptance of our business model, I can confidently move from CEO to chief architect under the leadership of our new CEO, Reginald Foster,” said Jim Ball, co-founder of Alpine Access. As chief architect, Ball will continue to drive the evolution of the
company’s technology, which includes an expanded infrastructure to accommodate the launch of a second recruiting market for high-quality agents.
Foster began his 25-year management career with American Management Systems, where he started as a project manager and worked his way up to chief eCommerce officer. While at AMS, Foster played an instrumental role in growing the company from pre-IPO to a billion-dollar business through accomplishments that included launching a regional office and creating a new line of business that grew to more than $300 million per year. In 2001, Foster served as president of the Global Telecommunications Group for Unisys Corporation, where he managed a systems integration, consulting and outsourcing business worth more than $200 million, with clients in 40 countries.
“The innovative spirit and passion run deep in this company’s culture,” said Foster. “Alpine Access has built a solid foundation with proven client success. I will focus on rapid sales expansion, improved operational efficiency and aggressive positioning as the standard for high-value CRM that delivers more revenue per agent hour than any competitor.”
Alpine Access, recognized for two years as one of the top 25 fastest growing companies in Colorado, is the nation’s leading outsourcer of call center services. The company taps into thousands of home-based customer services agents who work over the Internet. Alpine Access’ next generation business model provides quality personnel and flexible scheduling that lead to the industry’s highest revenue per agent and client conversion rates. Clients include leading Web merchants, direct TV retailers and general retail companies.
CONTACT:
Ann Albergotti
303-279-0585
aalbergotti@alpineaccess.com
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