Mercado Software Announces the Release of Its Next Generation Enterprise Search & Navigation Solution
ESN is differentiated from traditional search solutions by its ability to deliver a unified view of all enterprise information, and by its native design for the emerging Web Services IT environment.
FREMONT, CA. – May 19, 2003 - Mercado™ Software Inc., a leading provider of enterprise search and browse solutions, announced today that it has released its Enterprise Search & Navigation (ESN) solution. Designed from the ground up for the emerging web-services enterprise architecture, ESN provides a powerful solution for locating information scattered across multiple information repositories and stored in disparate data formats. ESN helps businesses reduce costs and increase revenues throughout the enterprise by providing employees, partners, and customers with the ability to access the right information quickly and easily.
ESN is the result of Mercado’s mission to create a next generation enterprise search and navigation solution addressing the challenges of enterprise-wide information retrieval. Its release completes a major R&D and market research effort that started in early 2001, with over 80 person years invested. Numerous existing Mercado customers have already indicated their intent to migrate to ESN, and to expand its use to multiple applications within their organizations. One Fortune 25 company has already selected ESN as its standard enterprise search solution, and is starting to implement ESN on its intranet and within its call center.
"The enterprise information infrastructure has evolved into a complex landscape where unified access to both unstructured content and structured data is critical to success in numerous business areas. The problem is that information is scattered throughout the organization in multiple repositories," said Sue Feldman, Vice President of Content Management and Retrieval Software for IDC. "We are witnessing the emergence of a new class of web services-based retrieval solutions designed to deal with these issues. Modern search and navigation solutions must unify database and content technologies and utilize structural information, context and powerful linguistic analysis to return appropriate answers across multiple repositories. They must also adhere to industry standards such as web services and XML to minimize integration and operational costs. With the release of ESN, Mercado is delivering a very well architected product to address the challenges of effective enterprise wide information retrieval."
ESN provides a single point of information access for users to effectively explore all organizational information, whether it is structured, semi-structured, or unstructured content. ESN utilizes extensive linguistic tools and a patented hierarchical indexing that uses structure in addition to text to optimize relevancy ranking for all content types. Absolute ranking across heterogeneous content ensures that ESN returns the most pertinent information -- regardless of its format and location. Absolute ranking is a significant advance over traditional search solutions, whose ranking is highly dependent on the content’s format.
ESN’s modular architecture is highly adaptive to existing systems and new data sources and is easily customizable to address business needs. Its standards-based XML and SOAP architecture simplifies integration and maintenance. The solution is scalable to any data volume and user load, and features a quick update capability that ensures the freshness of the search indices. ESN’s information promotion, analysis, and customization features ensure that the search application fulfills the enterprise’s business objectives.
ESN’s robust combination of intuitive free text search and dynamic browse engages users in a dialogue and provides them with appropriate options at every step to help them find relevant information. This effective information-finding capability delivers numerous enterprise benefits. Businesses can reduce operating costs by improving the efficiency and productivity of their employees. E-Commerce ventures can increase their online revenues. Knowledge workers can find exactly the information they seek, better equipping them to make good decisions. Furthermore, the web services architecture considerably reduces deployment and maintenance costs, and ensures the solution will grow with the business.
"Enterprise Search & Navigation represents the next step forward in enterprise information finding capabilities," said Menachem Cohen, president and CEO of Mercado Software. "While organizations understand the need to quickly and easily access complex information contained in multiple locations and formats, they have not been able to achieve this goal due to the technical challenges it creates. ESN’s next-generation technology and architecture can now resolve these issues, and we are looking forward to delivering these new capabilities to the market."
About Mercado Software
Mercado Software™ is a leading provider of enterprise search and browse solutions. Mercado’s flagship product, Enterprise Search & Navigation, provides an effective approach to connecting customers, partners, and employees with the right information, and offers outstanding return on investment for a broad range of enterprise applications. Mercado’s customers include Macys.com, Petco.com, Boise Office Solutions, Caterpillar, Tower Records, Sears, Bell Canada, and John Lewis. Mercado`s unique technology, combined with its commitment to innovation and its experienced team, delivers bottom line results for its customers. Such benefits include increased revenues, higher productivity, reduced operational costs, and improved customer satisfaction.
For more information about Mercado Software, please visit www.mercado.com, or call (888) 376-1400.
Contacts:
Brian M. Hobbs
Mercado Software Inc.
Tel: 510-870-8015
Fax: 510-870-8100
Email: bhobbs@mercado.com
Berit Rabinovitz
Sterling Communications Inc.
Tel: 415-749-6550
Fax: 415-749-6551
Email: brabinovitz@sterlingpr.com
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