Unicru first to enable restaurants to achieve meaningful and measurable improvements in business results through the attraction, hiring and retention of world class employees
PORTLAND, Ore. - May 19, 2003 - Addressing four of the top five restaurant industry concerns as reported by a National Restaurant Association survey-recruiting and retention, sales volume, labor costs, and competition-Unicru today announced its Workforce Selection and Optimization System for Casual Dining. The first fully integrated system to enable restaurants to achieve operational efficiency and lower labor costs by efficiently attracting and systematically selecting world-class employees, the Unicru system gives restaurants a competitive advantage in the ability to attract and retain top talent that directly impacts diner satisfaction and profitability.
"Selecting anything less than the best people negatively impacts the guest`s experience and can have a dramatic impact across the organization," said Dr. David Scarborough, chief scientist at Unicru and past co-author of the National Restaurant Association Educational Foundation`s Industry of Choice research. "Unicru`s tailored solution for casual dining enterprises will help increase competitive advantage and financial performance by enabling restaurants to hire those best performers, increasing retention and service levels while decreasing labor costs."
An AOL "Food in America" poll found that consumers rated waiter attentiveness and attitude ahead of meal quality in determining customer satisfaction. Helping restaurants address poor service as a result of employee selection, and the resultant increase in turnover and labor costs, Unicru provides an unprecedented level of candidate quality control through its tailored job-specific assessments and occupation related employment application questions, as developed by Unicru industrial psychologist, George Paajanen, Ph.D. Coupled with its recruitment, background and tax credit eligibility checks, time and attendance and payroll interfaces, and closed loop reporting and analytics, Unicru provides restaurants with a turn-key solution for hiring and retaining world class front- and back-of-house employees.
"Unicru provides Bennigan`s with a true competitive advantage," said Maureen Underwood, VP of human resources at Bennigan`s. "By freeing up managers` time to concentrate on guests and restaurant operations, Unicru has given us the tools to positively affect quality of service, keeping guests satisfied and coming back."
Unicru Workforce Selection & Optimization for Casual Dining
The Unicru system enables restaurants to consistently apply best hiring practices across all locations. This gives managers more time to focus on guest satisfaction by enabling them to more quickly and efficiently hire the candidates that provide an excellent guest experience. The Unicru system lowers hiring and labor costs by presenting only the best candidates to management, streamlining tax credits, screening applicants and stops the payment of non-qualifying unemployment claims. According to recent research by the Hay Group, turnover costs restaurants an average of six months of wages per turnover event for frontline workers. Unicru combats these costs by increasing job tenure and decreasing involuntary termination rates.
Offered in English and Spanish, the system also features job-specific employee selection modules which focus on the key personality traits and skills associated with job success within managerial, front- and back-of-house positions. The modules are designed around validated assessments with occupation-related questions for the following job fields:
--Server/Host/Bartender - customer service, sales, and dependability assessments customized to a restaurant`s needs.
--Cook/Food Prep/Dishwasher - assessments focus on dependability and customer service configured for a restaurant`s culture and needs.
--Managers/Assistant Managers - Problem solving and customer service assessments with specific questions for supervisory positions.
The Unicru Workforce Selection & Optimization System for Casual Dining is now available.
About Unicru
Unicru is the leading provider of Workforce Selection and Optimization solutions that enable enterprises to efficiently attract and systematically select world-class employees. Through its comprehensive Web-based service, Unicru evaluates over six million job applicants a year for their prospective productivity, reliability, and job fit. Unicru combines scientifically-proven employee selection assessments, applicant recruitment, hiring management decision support, and complete data capture for measurement and continuous improvement of business results for over 60 enterprises and brands including Bennigan`s, Albertsons, Universal Studios, Blockbuster, Marriott, CVS, Kroger, and Southeastern Freightlines. For more information, visit the company`s Web site at www.unicru.com.
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