HeavenSpa Selects Ensenda for Same Day Local Delivery Nationwide
Online integration enables fast, low cost delivery from local spa to customer
SAN FRANCISCO—May 29, 2003—Ensenda, Inc., a local delivery company that services all of North America, today announced that the leading host for spa websites, HeavenSpa, has selected the company to provide the fastest possible delivery of gift certificates and spa products to customers nationwide. HeavensSpa is a directory of more than 3,500 spa listings at www.heavenspa.com and is the leading consumer resource for spa shopping. By integrating its clients’ e-commerce sites directly with Ensenda’s nationwide delivery network, customer orders can be automatically scheduled for same day delivery.
“When customers find spas through the HeavenSpa site they expect the very best. Many want to give the gift of a spa experience to loved ones at the last minute. Our clients, the leading spas in the country, are committed to surpassing their expectations,” said HeavenSpa VP of Business Development, Mary Chan. “Currently we are not able to consistently offer same day delivery on most orders. With Ensenda’s service, we can now provide customers across the country with immediate gratification while greatly simplifying the fulfillment process and reducing costs.”
Customers making a purchase online will automatically receive the option of same day delivery – at costs lower than next day service. Through seamless integration with the retailer’s existing online operations using Web services technology, Ensenda will automatically route orders, provide real-time tracking, and monitor performance of deliveries.
“In today’s competitive economy, leading retailers are making customer service a strategic priority for maintaining a loyal customer base. At the same time, they still need to lower costs and streamline operations to ensure long term viability,” said Ensenda CEO Chris Mannella. “With the Ensenda delivery service, HeavenSpa can dramatically lower their costs, while improving their customer experience.”
In addition to HeavenSpa, Ensenda’s customers include Best Buy Canada/Futureshop, The Home Depot, FAO Schwarz, Zany Brainy, The Right Start, Laser Networks, Follett Higher Education Group, Sony of Canada, Sur La Table, Anthropologie and more.
About HeavenSpa
HeavenSpa is a new media company, providing integrated technology applications to the beauty and wellness industries. Our mission is to transform the way spas and salons acquire, retain and expand customer relationships. With a team of seasoned professionals, we build Internet-based platforms that enable our clients to create and broadcast their brand identity as well as sell their services and products to current and potential customers. In the world of the Internet, where change is both constant and rapid, HeavenSpa is an invaluable knowledge resource of the latest developments in new media marketing. HeavenSpa establishes a customized plan for each client that includes Website design and construction, traffic acquisition and analysis, interactive marketing campaigns, state-of-the-art e-commerce and sophisticated customer relationship management systems.
About Ensenda Inc.
Ensenda enables retailers to offer same day delivery to online, call center and in-store customers, and allows buyers to receive purchases within a few hours of placing an order. Customers benefit from Ensenda’s courier network of 10,000 uniformed delivery personnel in over 120 markets in the US and Canada. Ensenda provides a single point of service and can be used to manage strategic processes including storefront delivery of heavy items, inventory balancing between stores, warranty/repair delivery and pickup, fleet replacement, return/exchange service and to optimize fulfillment of call center and online orders. The benefits to a retailer include increased customer satisfaction, the ability to drive incremental revenue, and reduced shipping costs by leveraging local inventory. Ensenda is headquartered in San Francisco, California. Visit Ensenda’s web site at www.ensenda.com
Contact:
Carol Carrubba or Dara Sklar
Schwartz Communications, Inc.
(415) 512-0770
press@ensenda.com
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