ENHANCEMENTS TO YANTRA 5X STRENGTHEN RETAIL MULTI-CHANNEL CAPABILITIES
Delivery and Service Scheduling Module Enables Retailers to Offer Differentiated Services that Improve Customer Satisfaction and Streamline Costs
TEWKSBURY, Mass – January 13, 2004 – Yantra Corporation (www.yantra.com), the leading provider of retail fulfillment solutions for every customer interaction, today announced the release of Yantra 5x Version 5.5. The updated version introduces the company’s Delivery and Service Scheduling capabilities. The new module enables real-time promising of products and services delivery, giving retailers the ability to offer automated and expanded services that improve customer satisfaction and streamline costs.
Yantra 5x Version 5.5, featuring Delivery and Service Scheduling, allows retailers to offer differentiated delivery and service scheduling options across all channels. It takes several conditions into consideration when determining a delivery date, including delivery needs associated with the requested product(s), the availability of inventory, the availability of delivery providers and the capacity of an organization to perform the related services. As a result, customers are assured that their order will be delivered or serviced at the time that they specified. Additionally, because Yantra’s capabilities can be leveraged across any channel, retailers are able to offer assisted delivery and service scheduling in the store with the help of a store associate, or permit self-service scheduling via a website or kiosk.
"Yantra 5.5, in conjunction with our order fulfillment systems, enables us to offer differentiated delivery and services scheduling capabilities that are automated, and provide the customer with a more complete shopping experience," said Chris Hounsell, head of business systems, at Screwfix Direct, a leading UK direct retailer. "Previously, because the process was done manually, deliveries were often scheduled well after the order was taken. This presented problems with accuracy and the ability to properly set customers’ expectations. Now we can automatically lock in and schedule delivery at the time the order is captured, meaning there is no guesswork and the customer’s expectations are set from the beginning because they make the choice."
"With Yantra’s Delivery and Service Scheduling capabilities comes the ability to make a single promise to the customer," said Michael Grandinetti, senior vice president and chief marketing officer at Yantra. "Retailers now have the ability to offer delivery or service options at the time that the order is placed, committing in real-time to delivering product and service exactly when the customer wants it."
Yantra 5x Version 5.5 is available immediately and is currently being tested and piloted at a number of Yantra’s retail customer sites.
About Yantra Corporation
Yantra Corporation is a leading provider of solutions for Fulfillment Excellence. Yantra’s Synchronized Fulfillment Solutions deliver real-time, intelligent execution between the customer, operations, partners and the supply chain. Privately held and headquartered outside of Boston, Massachusetts, Yantra focuses on Retail, Wholesale Distribution, Logistics and Manufacturing vertical industries, and works with world-class companies such as Argos, Best Buy, DHL, FedEx, Motorola, School Specialty, Inc., Screwfix Direct, SYSCO Corporation, Target, Texas Instruments and Thomson. For more information call 888-2-YANTRA or visit www.yantra.com.
Yantra and the Yantra logo are trademarks or registered trademarks of Yantra Corporation in the United States and/or other countries. All other names are trademarks or registered trademarks of their respective companies.
Contacts:
Joseph Vukson
Yantra Corporation
(978) 513-6180
jvukson@yantra.com
Jennifer Donovan
Horn Group
(781) 356-7150
jdonovan@horngroup.com
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