Timera Forecasting and Scheduling Solution Selected By Réno-Dépôt
Enterprise Workforce Management modules improve customer and employee satisfaction
IRVING, Texas - (June 9, 2003) - Timera, Inc. announces that Réno-Dépôt, a Quebec-based home improvement and renovation leader, has licensed the forecasting and scheduling modules of the Timera® Enterprise Workforce Management (EWM™) system for all company retailing operations.
Founded more than 65 years ago, Réno-Dépôt had been using a manual approach to building schedules prior to adoption of the Timera forecasting and scheduling solution. The process was time-consuming and did not maximize the use of existing sales and market place data, resulting in a less than optimal schedule.
Réno-Dépôt is implementing key aspects of the EWM system as a means of further enhancing both associate satisfaction and customer experience. The retailer currently has 20 stores and more than 6,000 associates in Quebec and Ontario. The warehouses have an average retail space of 125,000 square feet including 30,000 square feet of greenhouse and gardening space.
According to Christine Beaulieu, vice president of information technology for Réno-Dépôt, both the philosophy and approach to scheduling that Timera`s EWM solution provides is critical to the company`s success.
"The home improvement and renovation space is one of the few retailing sectors in which the customer often interacts with personnel on the store floor before making their purchase decisions. As a result, it`s essential that we match the skills and
experiences of Réno-Dépôt associates throughout our stores with the number and type of customers that we expect to serve at any given time, using a single, consistent process," said Beaulieu. "The Timera forecasting and scheduling modules allow us to include a wide range of customer and associate considerations in arriving at the best possible schedule."
Increasing forecasting and scheduling accuracy, enhancing the match between employee presence and customer demand, and improving associate satisfaction with their schedules are key goals of most of Timera`s customers, indicated Purna Mishra, senior vice president of retail solutions for Timera.
"We applaud Réno-Dépôt`s leadership in recognizing the advantages of technology in the highly competitive home improvement warehouse space," said Mishra. "Implementing the forecasting and scheduling modules of our EWM solution helps Réno-Dépôt`s turn raw data and intuition into functional information in a timely and effective manner, applied using a single standard across all stores."
Réno-Dépot has completed implementation of the forecasting and scheduling solution in seven home centers and currently is implementing the tools in an eighth store. The company is slated to have the system operational in the balance of Réno-Dépôt`s 20 retail facilities by April, 2004.
"The new knowledge about both customer demands and associate skill sets enables us to better identify departments within specific stores in which we have the opportunity to add new staff with certain types of knowledge and experience. Using this information, we can hire the best possible associates for our needs, both now and in the future" said Beaulieu. "This strategic approach reflects the close working relationship that we`ve built with Timera, the type of relationship that truly functions as a strong partnership."
About Réno-Dépôt
Réno-Dépôt Inc. was founded in Quebec more than 65 years ago. The company introduced the renovation warehouse store concept in Canada with the opening of the company`s first warehouse store in the Montreal area in 1993. There now are 14 Réno-Dépôt stores in Quebec, with six additional retail facilities operating under the Building Box™ brand in Ontario. The company employs approximately 6,000 associates. Since 1997, Réno-Dépôt Inc. has been part of Castorama Group SA, the European leader in home renovations. Castorama Group has more than 500 stores in 11 countries and dominates the market in the United Kingdom, France and Poland. For more information, please visit http://www.renodepot.com.
About Timera
For more than two decades, Timera has been a leader in developing and integrating workforce management solutions. Through its EWM (Enterprise Workforce Management) platform, Timera delivers a pure web-based solution giving retailers a complete picture of the workforce operations and processes for proactive labor management.
Timera solutions are used in a variety of markets including rail, retail, pharmacy, transit, convention centers and event venues. Timera currently serves clients across North America including SuperValu, Union Pacific Railroad, Cub Foods, Norfolk Southern Railway, H.E. Butt Grocery Company, Dollar Tree, Food Lion, CSX Transportation, Seattle Mariners, Terminal Railroad Association (TRRA), Golub Corporation (Price Chopper), Canadian Pacific Railway and Metro North Railroad. Timera is a subsidiary of Union Pacific Corporation (NYSE: UNP).
For general information, please visit http://www.timera.com or call toll free 866-9TIMERA (866-984-6372).
©2003 Timera, Inc All rights reserved. (060903). The Timera name, Timera clock logo design and EWM are trademarks or registered trademarks of Timera, Inc. All other trade names, trademarks, and service marks are owned by their respective companies.
Back...
