Neiman Marcus Online Selects ProactiveNet to Measure and Manage Application Performance for E-Commerce Operations
SANTA CLARA, CA – July 2, 2003 – ProactiveNet, Inc., the technology leader in online application performance measurement and analysis solutions, today announced that Neiman Marcus Online has selected ProactiveNet as the application performance measurement and analysis tool for NeimanMarcus.com, Horchow.com and Chefscatalog.com.
Neiman Marcus Online selected ProactiveNet as a comprehensive solution that could support the complexities of the three web sites` application infrastructure environment, while providing the in-depth, real time performance data and root cause analysis to solve performance problems quickly. Once deployed, ProactiveNet will constantly monitor network and application resources, keeping IT staff abreast of potential Web site performance problems before they impact the end user experience.
“We are committed to providing an exceptional shopping experience to all our customers, whether they shop online or within one of our stores,” said Michael Crotty, Vice President of Marketing, at Neiman Marcus Online. “We chose ProactiveNet because their root cause analysis technology can identify an online application problem in real-time, allowing our operations team to rapidly find and fix the problem.”
ProactiveNet’s patented technology will enable Neiman Marcus Online to rapidly collect and correlate performance metrics across heterogeneous network devices to get to the root cause of application performance problems, before they affect the end user experience. In addition, the technology will allow IT staffers to significantly improve operations staff efficiency, reduce the problem identification process, and dramatically improve mean time to application recovery.
“Some of the world’s highest transaction web sites depend on our technology to ensure business critical web operations are running smoothly,” said Ajay Singh, CEO of ProactiveNet. “We’re delighted that Neiman Marcus Online is now a part of that list.”
About Neiman Marcus Online
Neiman Marcus Online operates web sites under NeimanMarcus.com, ChefsCatalog.com and Horchow.com. NeimanMarcus.com offers the leading assortment of luxury merchandise for women, men and home.
About ProactiveNet
ProactiveNet, Inc. is the technology leader in real time, end-to-end, performance measurement and analysis solutions for online applications and their associated infrastructures. ProactiveNet can monitor, identify, diagnose and resolve performance problems for web and client server applications in a minimally invasive, holistic approach using its patented Intelligent Threshold™ and SmartFilters™ root cause analysis technologies. Customers typically report positive ROI in less than three months, enabling operations groups to reduce the time spent locating the source of performance problems, improve operations productivity and responsiveness, make proactive capacity planning decisions and assess the impact of operations on the bottom line.
Customers include leading enterprises such as eBay, eTrade, Ford, Hoover`s Online, McKesson and Wal-Mart. ProactiveNet has established strategic partnerships with BEA Systems, BMC, Computer Associates, IBM, Keynote Systems, Rational Software and Sun Microsystems. The company`s technology is a winner of The CrossRoads A-list Technology Award, won Network Computing Magazine`s Well-Connected Product of the Year Award and is protected by registered U.S. Patents for monitoring an application infrastructure environment. The company was founded in 1997 and is headquartered in Santa Clara, California with international offices located in India. Additional information is available at www.proactivenet.com or by phone in the U.S. at (408) 935-6800.
Contact:
Jim Azevedo
ProactiveNet
jazevedo@proactivenet.com
(408) 935-6867
ProactiveNet, Intelligent Threshold™, and SmartFilters™
re trademarks or registered trademarks of ProactiveNet,
Inc. All other marks are the property of their respective owners, and are used for identification purposes only.
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