LIVEOFFICE CORP. ADDS ONLINE SHOPPING CART MONITORING FEATURE TO LIVESITEMANAGER
LiveSiteManager Duplicates In-Store Experience for Online Shoppers and Increases Customer Satisfaction and Sales Results for Internet Retailers
TORRANCE, Calif., July 14, 2003 -- LiveOffice Corporation (www.liveoffice.com), a leading provider of web-based products to businesses of all sizes, today announced the availability of the latest version of LiveSiteManager (www.livesitemanager.com), which enables business owners to interact in real-time with customers and prospects through emails, web sites and online auction pages. The newest release of LiveSiteManager allows users to view what items a visitor has added or deleted from their shopping cart and enables them to initiate an instant messaging (IM) session with shoppers at any time during their navigation of an e-commerce site.
Transparent to online shoppers, LiveSiteManager’s new shopping cart viewer puts Internet retailers in touch with shoppers at the most critical point of purchase – the virtual shopping cart. By simply clicking a tab in LiveSiteManager’s administration console, online store operators see the exact items and quantities a visitor has added to their cart. Using this information, support personnel are able to answer questions and proactively offer advice to online store browsers through LiveOffice’s IM technology. Online shoppers benefit from real-time access to knowledgeable company representatives who can provide them with instant answers to product questions and suggest additional items that may compliment their existing purchases.
LiveSiteManager’s shopping cart feature enables online retailers to:
--Determine the success of online advertising by matching the search words customers used to find a web site with the actual contents of their shopping cart
--Maximize selling opportunities when customers’ interest level is highest by viewing their existing shopping cart contents and cross promoting related products
--Increase the effectiveness of customer support personnel by using transcripts of previous chat sessions as training materials to give them a better understanding of customer purchasing behaviors
--Close more sales by identifying, understanding and proactively preventing shopping cart abandonment at the point of purchase
Online shoppers visiting sites equipped with LiveSiteManager will enjoy a level of human interaction similar to an in-store shopping experience from the convenience of their PC, without the hassle of dialing an 800-number or waiting for an email response.
“LiveSiteManager is designed to provide retailers of all sizes with the information and interactive technologies they need to maximize online sales results and improve customer interaction,” said Andy Estep, vice president of business development for LiveOffice Corp. “LiveSiteManager’s goal is to duplicate the in-store experience as closely as possible for online shoppers, giving them the opportunity to interact in real-time with knowledgeable company representatives. At the same time, retailers have the ability to greatly increase the value of each sales transaction.”
LiveSiteManager is an interactive sales and marketing solution that enables businesses of any size to connect with customers and prospects in real-time via a proprietary instant messaging (IM) and web analytics technology that can be instantly integrated into web sites, emails, online auction pages, banner advertisements and more. The new version of the product is currently available to existing customers at no additional charge.
About LiveOffice Corporation
LiveOffice Corp. is the leading provider of web-based products to businesses of all sizes. Currently hosting more than 10,000 web sites and over 45,000 email accounts, LiveOffice provides businesses with effective online tools, including customized web sites, instant messaging, contact management, email and online presentation capabilities.
LiveOffice’s current product offering includes AdvisorSquare™ for web site design, hosting and management, C-Manager™ for broker-dealer web site compliance, AdvisorMail™ for NYSE/SEC/NASD-compliant email and IM monitoring/archiving and LiveSiteManager™ for online sales and marketing efforts.
For more information, please visit www.liveoffice.com or call (800) 251-3863.
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