.
The Oracle Small Business Suite name is used under license from Oracle Corporation
(NASDAQ: ORCL).
The challenge with stand-alone CRM systems is that they do not natively track
customer purchase history. In traditional CRM systems, when an order is placed,
the user leaves the CRM system and enters the actual order elsewhere. This disconnect
greatly decreases the effectiveness of sales people who need to know customer
purchase history; of marketing users who want to create up-sell campaigns; and
of service personnel trying to determine the best way to support customers.
It also adds to the cost of the system as this order information often has to
be re-imported into the CRM system, driving up IT integration, maintenance and
data cleansing expenses.
NetSuite, as the only on-demand CRM solution with integrated order management,
eliminates this major limitation of traditional CRM systems. And the new features
in NetSuite 9.5 extend this advanced capability by allowing contract terms to
be reflected automatically in billing and by allowing customer purchase data
to be mined and acted upon.
“NetSuite 9.5 delivers next generation billing capabilities for handling contract
terms and subscription business while other CRM vendors have yet to deliver on
promises of basic order management,” said Zach Nelson, CEO of NetSuite. “The
`C` in CRM stands for customer, and knowing your customers means knowing their
purchases and service history and being able to handle their billing correctly.
NetSuite 9.5 does that and more.”
Highlights of NetSuite 9.5 include:
-- Automatic Term-Based Billing Tied To Quotes, Invoices and Commissions
For companies offering service contract terms or recurring subscriptions, keeping
track of billing schedules can be an extremely labor intensive process. For example,
a customer might commit to a one-year membership billed monthly, or a three-year
service contract with quarterly invoices. Keeping track of invoicing schedules,
managing the billing process (knowing when it is time to invoice, how much to
invoice) and handling incentive compensation on billings (knowing when and how
much to pay reps for sales commission) can be a major challenge for such companies,
and doing so effectively is critical to successfully managing revenue systems.
NetSuite 9.5`s Advanced Billing capabilities automate these billing schedules
and commission payments so they are processed faster, more conveniently, and
at a lower cost to the business. In addition, revenue forecasting of these scheduled
payments is projected accurately rather than in one lump sum at the time of order
placement.
-- Customer Mining and Segmentation Tools
Customer information is of no use unless it can be searched, analyzed and used
to drive business decisions and revenue-generating activities. To that end, NetSuite
9.5 includes several powerful data mining tools.
Advanced Expression Builder - allows for creating complex criteria using search
expressions of And, Or, and Not across any combination of fields. Parenthetical
groupings are also included, enabling the ability to perform cross-analysis of
customer purchase history, service patterns and current pipeline activity for
segmentation analysis.
Target Group Creation Tools - enables users to mine customer purchase, case,
opportunity and transaction histories to create target groups, which can then
be used to run up-sell and cross-sell campaigns. These campaigns can be tailored
to contain focused messaging that resonates with the segmented group since it
is based on rich knowledge of the customer relationship.
Analytics Via Search - provides an easy to use interface for quick, on-the-fly
analysis of customer profiles, purchase histories and service logs using Saved
Searches. Group, Count, Sum, Average, Minimum and Maximum values of a search
result set can be configured by the most novice users with a few point and clicks
of the mouse. These mini-reports can then be placed on real-time Dashboards for
visibility across the entire business.
-- Patent Pending, No-Click E-Mail Integration
To coordinate communication between an email system and a CRM system, users have
had to manually move e-mails from one system to the other. NetSuite has a breakthrough
that eliminates this tedious process, and ensures all correspondences are automatically
tracked both in the e-mail system and the CRM system. This patent pending no-click
e-mail integration works seamlessly with popular e-mail systems such as Microsoft
Outlook, Lotus Notes, Yahoo! Mail and America Online. A customer response to
any NetSuite-generated email a user sends - whether it`s a marketing campaign,
sales follow-up, or service trouble ticket - is automatically recorded into historical
customer notes in addition to being delivered into the Inbox of the user`s e-mail
system. This includes the capture of any file attachments in the e-mail reply.
These capabilities add unprecedented ease of use and eliminate the time spent
copying, pasting and toggling between email and business applications. Communication
records are now more accurate, complete and effortless.
Pricing and Availability
NetSuite 9.5 is available now and there is no extra fee associated with the new
release for current subscribers.
NetSuite enables companies to manage all key business operations in a single,
integrated system, which includes customer relationship management; order fulfillment,
inventory, finance and product assembly; e-commerce and Web site management;
and employee productivity. In addition, NetSuite is delivered as an online service,
so there is no hardware to procure, no large, up-front license fee, and no complex
set-ups.
For more information about NetSuite visit: www.netsuite.com.
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
Contact:
Mei Li
NetSuite, Inc.
650/627-1063
meili@netsuite.com
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