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Tuesday, January 22, 2002 |
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Compaq Accelerates e-Service with Delano
Contact: Peter Bishop
Vice President, Marketing
Delano Technology
T: 905-947-2147
E: pbishop@delanotech.com
Toronto, Canada—January 22, 2002—Delano Technology Corporation (NASDAQ: DTEC; TSE: DLN), an e-marketing solutions company, today announced that Compaq Computer Corporation, has successfully implemented the Delano™ Velocity Service™ and E-Business Interaction Suite™ products to enhance their customer service processes and reduce the response time of customer interactions.
"Compaq Global Services is committed to giving customers the fastest, most efficient and reliable customer service in the business," said Geraldine Rossiter, Director of eService Delivery. "The ability for customers to get instant email responses to their frequently asked questions should be a great boost to customer satisfaction.”
The Delano system also allows Compaq to easily re-configure the flow of service requests as the nature of their business or their customers change. Compaq can easily change the flow of communication to adjust for spikes in response driven by events such as new product introductions. With a roadmap from Delano a Compaq team was able to define the requirements, install and configure the system in the space of two to three weeks.
“We wanted a flexible system that allows us to interact with our customers, carefully track those interactions and adjust the system to better serve them in the future,” said Rossiter. “We chose Delano for its ease of implementation and the ability to rapidly integrate with existing customer service databases and infrastructure. It is capabilities like these that will differentiate the customer experience with Compaq from that of our competitors.”
”Delano is leveraging its strengths in rapidly deploying complex e-mail interaction tools for its customers across a variety of applications,” said Vikas Kapoor, CEO of Delano. “We believe that there is a path to creating superior customer value that doesn’t have to include technical root canals of existing systems. Our project with Compaq is a great example.”
About the Delano e-Business Interaction Suite and Velocity Suite
The Delano e-Business Interaction Suite is a platform for developing and deploying powerful and diverse applications that enable an organization to manage e- interactions with its customers and partners.
Delano Velocity Suite is a complete suite of applications, which leverages e-mail, the Web, knowledge management technology and powerful analytics. Velocity Suite integrates e-marketing communications with e-service communications to deliver ongoing, personal interactions with customers. Velocity Suite’s event-driven interactions allow you to react instantly and automatically to customer service issues or sales and marketing opportunities. Built on Delano`s powerful software platform - the Delano e-Business Interaction Suite, Velocity Suite combines the flexibility and scalability of the platform with the speed-to-market of a complete e-business application suite.
About Delano Technology Corporation
Delano is a software company that provides an enterprise with the lowest-cost way to implement
Customized e-marketing solutions. Delano’s applications enable intelligent, two-way
dialogue between an enterprise and its customers. Delano’s customers include industry leading
Fortune 500 and Global 2000 enterprises including Compaq, Charles Schwab, Warner Music
Group, Nortel Networks, Ericsson, and i2 Technologies. The Company is headquartered in
Toronto, Canada, with offices in North America, Europe and Asia Pacific. For additional
information contact Delano Technology Corporation, 302 Town Centre Boulevard, Markham, ON,
L3R OE8 or at www.delanotech.com.
# # #
Delano, e-Business Interaction Suite, Delano Velocity and Delano Velocity Suite are trademarks of Delano Technology International SRL. All other company and product names mentioned are the trademarks or registered trademarks of their respective companies.
Forward-looking statements in this press release, including statements relating to the anticipated benefits from Delano Technology Corporation’s relationship with Compaq Computer Corporation are made pursuant to the “safe harbor” provisions of the United States Private Securities Litigation Reform Act of 1995. Investors are cautioned that such forward-looking statements involve risks and uncertainties, including, without limitation, risk relating to rapid technological change and increased levels of competition within our industry, our ability to manage growth, continued acceptance of our products, intellectual property rights and other risk detailed from time to time in our filings with the United States Securities and Exchange Commission.
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