Proflowers Selects Customer Service Specialist To Help Fill Phone, Web Orders
iSKY To Help Internet Florist’s Business "Bloom" During Valentine’s, Mothers’ Day Periods
Proflowers, the largest domestic direct-from-the-grower Internet flower company, today announced that it has chosen iSKY Inc., a global provider of outsourced customer care services, to assist its customers place orders, be aware of new product selections and provide overall service and information during the anticipated heavy volume period around Valentine’s Day and potentially future high volume holidays.
"iSKY’s proven understanding of how to measurably enhance customer satisfaction across any channel and turn every interaction into longer-term customer
loyalty for such clients as Amazon.com was an ideal fit for us," said Bill Strauss, CEO, Proflowers. "Just as we hold the highest standards of customer service as a core business value, we chose to partner with iSKY because they share the same philosophy."
"The ubiquity of online commerce has heightened customer expectations around service and support through all touch points," said Brian Bingham, senior analyst for IDC’s eCustomer Care Services research program. "Proflowers decision to outsource its multi-channel customer interaction services to iSKY, is a testament to the reputation that iSKY has established as a quality provider of support services in the ebusiness era."
iSKY’s multi-channel customer management services program for Proflowers will be managed from its over 45,000 square foot contact center in Bend, Oregon by the firm’s highly-trained customer relationship associates (CRAs).
"We understand that the success of Proflowers’ business model rests on the most timely and efficient order processing as well as the delivery of the highest quality customer care," said Richard T. Hebert, CEO, iSKY. "We are honored to be able to support one of the most recognized names in the flower industry today."
About Proflowers
Proflowers, Inc., headquartered in San Diego, California is the largest direct-from-the-grower flower company in the U.S. and the first flower retailer to offer a 7-Day Freshness Guarantee. Using its proprietary supply chain compression solution for the floral industry, the company offers customers an ever-changing variety of fresh, affordable flowers and plants through its network of growers. A rapidly expanding international flower provider, Proflowers earned Forrester’s number one Power Rankings
in the Flower category for two consecutive periods in 2000 and has sustained the number one florist ranking from BizRate for two straight years. Proflowers was launched by Jared Polis in 1998.
About iSKY
iSKY provides outsourced, real-time, data-driven customer care and relationship management to Global 1000 companies and e-businesses seeking to maximize customer value. Its clients include among others Amazon.com, Sharp, Owens Corning, BMW, Mexico Tourism Bureau, Audi and Honda.
The company creates industry-specific acquisition, retention and cross-sell programs supported by interactive one-to-one communications and dynamic data collection and analysis to transform customer care into a strategic business advantage.
iSKY Customer Relationship Associates execute these inbound and outbound programs via fully integrated, Web-enabled communications including real-time text chat, e-mail, voice over Internet protocol, telephone and facsimile. iSKY was founded in 1984 as Sky Alland and is headquartered in Laurel, Md. For more information, visit iSKY`s Web site at http://www.iSKY.com.
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