ATLANTA and AUSTIN, Texas, April 27 -- Manhattan Associates(R), Inc. (Nasdaq: MANH), the global leader in providing supply chain execution (SCE) solutions, has added new Multi-Modal Returns Management capabilities to its Reverse Logistics Management (RLM) application suite. Multi-Modal Returns Management provides a convenient new way for direct retailers to manage merchandise across all returns methods and is integrated with Manhattan Associates industry-leading Warehouse Management application. The company also announced the selection of Newgistics as its preferred parcel returns service provider when shipping via the U.S. Postal Service. The company has integrated Newgistics` Intelligent Returns Management and SmartLabel(R) capabilities into its Multi-Modal Returns Management solution enabling its customers to benefit from Manhattan Associates` and Newgistics` best practices in optimizing the parcel returns process.
Retailers have diverse product offerings that often cannot be returned via a single transportation mode. The lack of a convenient, multi-modal returns solution creates a difficult customer experience and operational inefficiencies during the returns process. Manhattan Associates` solution is the only multi-modal end-to-end returns solution available. By integrating comprehensive Returns Management capabilities with its Warehouse Management application, Manhattan Associates gives its customers an end-to-end, consolidated view from initial order to final disposition. With the multi-
modal returns management capabilities, return transportation modes are dynamically determined based on the item, geography, and disposition-parcel, expedited-parcel or freight. The preferred shipment method for parcel shipments (less than 70 lbs) is the Postal Service, with more than 60% of returns flowing through this mode. The combined Manhattan Associates and Newgistics SmartLabel(R) capabilities fully automate this process.
"Manhattan Associates saw this partnership as an opportunity for us to continue to execute on our commitment to constantly improve our solution offerings," said Jeffrey S. Mitchell, executive vice president of sales and marketing at Manhattan Associates. "Newgistics` best-in-class returns solution positively impacts the bottom-line by increasing customer retention and improving operational efficiency. Providing these capabilities as part of our current Reverse Logistics Management application suite, allows us to offer our customers the industry`s leading returns management supply chain application-a key component of our overall Integrated Logistics Solution offering."
"We`ve leveraged Newgistics for some time, and are glad to see Manhattan Associates and Newgistics combine their strengths in providing an integrated solution for the Reverse Logistics market`s needs," reinforced Greg Shields, senior vice president of operations at Neiman Marcus. "The partnership and combined solution should allow us to service our customers even better."
Multi-Modal Returns Management provides key capabilities that include:
-- Dynamic label generation--Creating return labels and bar codes based
on business rules, driven by product, customer location and
disposition.
-- Advance Return Notification(sm)--Providing integrated in-transit
returns visibility to customer service and operations.
-- Returns receiving--Identifying returned goods at the receiving
station.
-- Financial reconciliation--Applying merchandise and customer return
credits automatically.
"Manhattan Associates` integration of Newgistics` Intelligent Returns Management and SmartLabel capabilities rounds out and provides a single Returns Management solution for Manhattan Associates` customers, something that has been strategically missing in the marketplace," said Raymond B.Greer, president and CEO of Newgistics. "Manhattan Associates continues to demonstrate their commitment to innovation by providing their customers with leading solutions that bring value. Manhattan Associates` and Newgistics` strategic partnership will ensure that customers realize the maximum benefits of an end-to-end intelligent returns management solution-helping elevate the returns process from the stockroom to the boardroom."
About Manhattan Associates, Inc.
Manhattan Associates, Inc., is the global leader in providing supply chain execution solutions. We enable operational excellence through our warehousing and distribution, transportation and trading partner management applications. These integrated solutions leverage state-of-the-art technologies, innovative practices and our domain expertise to enhance performance, profitability and competitive advantage. Manhattan Associates has licensed more than 900 customers representing more than 1,600 facilities worldwide, which include some of the world`s leading manufacturers, distributors and retailers. For more information about Manhattan Associates, visit http://www.manh.com .
About Newgistics
Based in Austin, Texas, Newgistics, Inc. ( http://www.newgistics.com ) is the leader in returns management solutions for the direct retail industry. Newgistics` patent-pending Intelligent Returns Management(SM) solution delivers the most convenience for customers while maximizing control of the returns process for retailers. Newgistics` SmartLabel(R) drives customer loyalty and increases profitability for leading retailers like Neiman Marcus, J.Crew, Eddie Bauer and Abercrombie & Fitch.
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