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Press Releases Monday, February 18, 2002   
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KEYLIME SOFTWARE ANNOUNCES APPOINTMENT OF STEVE MITGANG TO PRESIDENT AND CHIEF EXECUTIVE OFFICER

Contact:
Shana Starr
Leavitt Bell Group
949-348-8600 x226
sstarr@lbgcomm.com

Carlsbad, CA.-February 15, 2002- Keylime Software, Inc., a leading enterprise-class application service provider of real-time customer intelligence solutions, has announced the appointment of Steve Mitgang to president and Chief Executive Officer. Mitgang has over 17 years of experience in marketing, general management, strategic planning and business development and brings a customer-oriented focus to the firm.

"Keylime`s mission is to help our Global 2000 clients optimize their customer relationships by helping them gain insights into their complex customer interactions on the Web. We strive to build strong relationships with the leading companies of the world and add value by enhancing and optimizing their relationship marketing efforts," stated Mitgang. "I joined the company to solidify these goals. By knowing what insights business managers need, my marketing and customer-oriented background will be utilized to push the envelope to deliver the most advanced customer intelligence solutions in the marketplace."

Prior to joining Keylime, Mitgang was president and CEO of RealAge, an Internet health marketing services company. In 1999, he helped start, grow, and then sell Sitematic, a Small Business ASP, to content management pioneer NetObjects. He has held executive management positions at enterprise software company Jostens Learning, as well as at The Upper Deck Company, Reebok International, and Chiat/Day Advertising; this experience gives Mitgang the advantage Keylime needs to focus on delivering pragmatic results to customers, facilitating the next phase of Keylime`s growth.

Mitgang`s invaluable expertise of creating true marketing customer optimization programs and integrated solutions will now benefit Keylime`s clients. He has created CRM programs that would have had even earlier results if they were tracked by Keylime`s software services.

About Keylime
Keylime Software, Inc. is an application service provider of real-time customer intelligence solutions that delivers enterprises a single, unified view of customer behavior. Keylime clients use this insight to optimize customer interactions thereby improving lead conversion, campaign and content effectiveness as well as service processes. The improved ability to acquire, convert, and retain loyal customers, in turn, leads to higher revenues and greater profitability. Low IT investment and quick implementation has made Keylime the ideal partner for such renowned companies as Adobe Systems, AutoNation, Bank One, BusinessWeekOnline, Compaq, du Pont, Farmers Insurance, Franklin Covey, The Hartford, IBM, Nestle, and others. Keylime`s service suite, LimeLight®, delivers actionable information on Web site content, visitor segments, marketing campaign effectiveness, merchandising and navigation. LimeLight`s robust analysis is delivered through convenient real-time reports that drive business performance throughout the enterprise. Keylime`s LimeXtract® delivers detailed customer information in a structured data source that readily integrates into customer intelligence data warehouses. Established in 1997, Keylime is a privately held company headquartered in Carlsbad, Calif. To learn more, visit Keylime`s Web site at www.keylimesoftware.com.

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