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Press Releases Friday, May 14, 2004   
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RightNow Technologies, Inc Files Registration Statement for Initial Public Offering

BOZEMAN, MONT. (May 10, 2004)-RightNow(r) Technologies today announced that it filed a registration statement on Form S-1 with the Securities and Exchange Commission for an initial public offering of its common stock. The number of shares to be offered and the price range for the offering have not yet been determined. All of the shares to be sold in the offering are being sold by the company.

Morgan Stanley & Co. Incorporated will act as sole book runner for the offering and Thomas Weisel Partners LLC will act as co-lead manager. Adams, Harkness & Hill, Inc. and D.A. Davidson & Co. will be co-managers.

RightNow Technologies is the leading provider of on-demand software solutions designed to optimize customer service operations for businesses of all sizes. RightNow`s comprehensive customer service solution features a self-learning knowledgebase to ensure accurate and consistent interactions with customers. RightNow`s solution seamlessly supports multiple communication channels, including web, interactive voice, e-mail, chat, telephone and proactive outbound e-mail communications to create a comprehensive record of customer interactions. RightNow offers its solutions through a multi-tenant, hosted on-demand model that reduces the cost and risk associated with deploying enterprise customer relationship management, or CRM, software. RightNow has more than 1,000 active clients across various industries.

A registration statement relating to these securities has been filed with the Securities and Exchange Commission but has not yet become effective. These securities may not be sold nor may offers to buy be accepted prior to the time the egistration statement becomes effective. This release shall not constitute an offer to sell or the solicitation of an offer to buy nor shall there be any sale of these securities in any State in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such State.

When available, a copy of the preliminary prospectus may be obtained from Morgan Stanley & Co. Incorporated, 1585 Broadway, New York, NY 10036, Attn: Prospectus Department.

For Media Contact:
Jason Treu
RightNow Technologies
972.232.3977 D
214.893.3096 C
jtreu@rightnow.com

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