SEATTLE, WA - March 6th, 2002 - InstantService™, a provider of cost-saving chat and email customer service solutions, announced today that monthly client usage surpassed four million minutes during February 2002. This milestone represents the quadrupling of customer usage within the last six months.
"Sento customers demand the highest level of customer service available. This includes successfully managing the high volume seasonal requests they receive. InstantService`s ability to successfully manage extreme volume increases has enabled a large (Fortune 500) Sento client to service nearly 50% more customers during this year`s peak season over last year`s - while at the same time significantly lowering costs, " said Ronnie Johansen, S.V.P. of Solutions Development at Sento Corporation.
"Jupiter is forecasting that online customer service contacts will reach 4.7 billion by 2006. This type of growth requires a highly scalable solution. The fact that we have more than doubled client usage in three months is confirmation of both InstantService`s scalability as well as our ability to effectively respond to specific customer requests with our services," said Mike Lande, CEO of InstantService.
About InstantService
InstantService™ is a Seattle-based company, which delivers ASP customer communications services to contact and call centers that lower costs, increase customer contacts, and raise satisfaction levels. InstantService provides integrated chat, e-mail management, a dynamic FAQ tool, and a suite of industrial strength administrative reporting and queuing tools. With usage-based fees, InstantService pricing is flexible and promotes cost savings per individual customer contact.
Clients served include MSN eShop, Motorola, Intuit, Gateway, 3Com, Prudential Financial, McAfee, Sento, DiTech, Ernst & Young, BoeingStore.com, and Venus Swimwear. For more information on InstantService`s live online interaction technology, please go to www.instantservice.com or call (206) 956-8000.
About Sento
Sento Corporation provides the latest in CRM (Customer Relations Management) service solutions for a diversified portfolio of organizations. These services include telephone, e-mail, Web text chat, Web callbacks, browser collaboration, voicemail, and fax. These solutions are designed to direct incoming interactions to the right agent at the right time with skills-based routing and customer data screen pops, enabling immediate and accurate customer care. Sento also specializes in Customer Contact Solutions. For more information, visit Sento`s home page at www.sento.com
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