AERUS ELECTROLUX SELECTS ARADIANT CORP. TO PROVIDE CUSTOMER CARE DURING NON-BUSINESS HOURS
Contacts:
Brian Suerth
Aradiant Corp.
(858) 505-4368
bsuerth@aradiant.com
Ed Huff
Aerus Electrolux
(276) 645-2736
Ehuff@aerusonline.com
San Diego, CA - March 18, 2002 - Further demonstrating its flexibility and
customized service offerings Aradiant Corp. announced that it`s
"Servistreamsm" product, which provides cost effective, outsourced customer
care and technical support was selected by Aerus Electrolux, a major
producer of floor care products, to provide customer service during
non-business hours.
The strategic partnership enables Aerus Electrolux to extend their hours of
operation giving their customers the option to contact customer service at
their desirable time enhancing their overall service experience. Aradiant`s
customer service representatives, known as iGuidessm, will support Aerus
Electrolux by answering phone calls and responding to emails. Throughout
each customer interaction Aradiant iGuides will identify opportunities to
cross-sell Aerus Electrolux products helping to increase sales revenue and
customer satisfaction.
"Aradiant Corp. will give us the flexibility to provide our customers with
service during off hours enabling us to capture additional revenue," said Ed
Huff, director of distribution & customer service of Aerus Electrolux. "Areus Elextrolux is committed to
providing an unsurpassed level of service and Aradiant is pleased to offer a
customized solution that will exceed customer expectations," stated Linda G.
Noda Hobbs, president of Aradiant Corp.
About Aradiant Corp.
Aradiant Corp. integrates highly skilled professionals with state-of-the-art
technology to provide innovative customer care solutions that enable
companies to more effectively communicate inside and outside their
organizations. Companies rely upon Aradiant`s products to provide their
customers with interactive, value-added services. Aradiant`s 24/7 contact
center and company headquarters are based in San Diego, California.
Aradiant Corp. is a leading provider of personalized and cost-effective
customer care and technical support. Aradiant`s "Servistreamsm" product
provides our clients with live-agent, outsourced customer service through a
variety of communication channels including toll-free numbers, e-mail, live chat, voice-over-Internet, and collaborative browsing,
all 24/7, 365 days a year. Aradiant also offers reports on customer
interaction and purchasing trends to assist companies in increasing sales,
profitability, and customer loyalty. For more information please visit
www.Aradiant.com or call (858) 505-4368.
About Aerus Electrolux
The Electrolux® name has been synonymous with the best floor care products
for over seven decades. From that foundation, we have built a new vision:
Aerus(tm), a company that isn`t just making homes cleaner, it`s about making
lives better. By broadening our focus, we will continue
to offer our high-quality floor care products, as well as innovative new
products to deliver solutions that you want and need. Our priorities remain
the same: quality products and personal service to our current Electrolux®
customers as well as our new Aerus(tm) customers.
By adopting the Aerus(tm) name, we will prevent confusion by distinguishing
our company from The Electrolux Group(tm) of Sweden, a separate company,
that sells other indoor and outdoor appliances in the United States and
Canada. For more information please call 276-645-2736 or visit
www.aerusonline.com
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