ARADIANT CORP. CHOSEN TO PROVIDE WILSONS LEATHER SHOPPERS WITH CUSTOMER CARE AND SALES SUPPORT
San Diego, CA - March 25, 2002 - Aradiant Corp. today announced that its
"Servistream" product, which provides cost effective, outsourced customer
care and technical support was chosen by Wilsons Leather, the leading
specialty retailer of leather outerwear, apparel and accessories in the
United States, to provide customer care and sales support to its shoppers.
Aradiant will support Wilsons Leather with its industry leading customer
care services by helping shoppers during the sales process and answering
product specific inquiries. Aradiant customer service representatives, known
as iGuides, will assist customers by answering phone calls originating
from the company`s Web site www.wilsonsleather.com. iGuides will proactively identify
opportunities to cross-sell and up-sell Wilsons Leather products helping to
increase the company`s overall sales revenue.
Wilsons Leather is the leading retailer of leather fashion and operates
nationally with over 1,000 stores during the holiday season. "The type of
sales support that we offer our clients is extremely valuable and gives them
a competitive advantage in the marketplace. We`re pleased
to partner with one of the nation`s leading retailers and give their
customers our unsurpassed service," said Linda G. Noda Hobbs president of
Aradiant Corp. Jon Halper, director of store operations for Wilsons Leather
stated, "We chose Aradiant Corp. because they share the same high standards
of service that our customers have come to expect from our organization."
About Aradiant Corp.
Aradiant Corp. integrates highly skilled professionals with state-of-the-art
technology to provide innovative customer care solutions that enable
companies to more effectively communicate inside and outside their
organizations. Companies rely upon Aradiant`s products to provide their
customers with interactive, value-added services. Aradiant`s 24/7 contact
center and company headquarters are based in San Diego, California.
Aradiant Corp. is a leading provider of personalized and cost-effective
customer care and technical support. Aradiant`s "Servistreamsm" product
provides our clients with live-agent, outsourced customer service through a
variety of communication channels including toll-free
numbers, e-mail, live chat, voice-over-Internet, and collaborative browsing,
all 24/7, 365 days a year. Aradiant also offers reports on customer
interaction and purchasing trends to assist
companies in increasing sales, profitability, and customer loyalty.
For more
information please visit www.Aradiant.com or
call (858) 505-4368.
About Wilsons Leather
As of March 2, 2002, Wilsons Leather operated 762 stores located in 46
states, the District of Columbia, Guam, Puerto Rico, and Canada including
489 mall stores, 94 outlet stores, and 32 airport locations. In addition,
the Company operates 147 premium travel products and accessories stores in
25 states, Puerto Rico and Guam under the El Portal, Bentley`s Luggage and
California Luggage Outlet names. The Company, which regularly supplements
its permanent mall stores with temporary holiday stores during its peak
selling season from October through January, operated approximately 281
holiday stores in 2001.
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