Web shoppers in June could access a top 50 retail site with a high broadband connection an average of 98.59% of the time, compared with an average of 96.15% for a low broadband connection and 83.19% for dial-up, says Gomez Inc.
The retailers delivering the best dial-up success rate in June included OfficeMax.com at 96.90%, Zappos.com at 96.76% and Dell.com with an average of 96.59%.
The web merchant providing the best high broadband availability also was Costco.com at 99.56%.
Top 50 Web Site Performance Index: Availability
June 01 , 2007 - June 30 , 2007
Availability (%)
Rank
Retailer
Dial Up
Low Broadband
High Broadband
1
Office Max
96.90
98.73
99.37
2
Zappos
96.76
95.30
98.73
3
Dell
96.59
97.35
98.83
4
Quixtar
96.44
96.52
98.48
5
Footlocker
96.06
96.31
98.68
6
Eddie Bauer
96.02
98.99
99.51
7
Office Depot
95.80
98.97
99.21
8
Avon Shopping
95.65
99.14
99.42
9
Neiman Marcus
95.00
96.80
98.63
10
Macys Store
94.67
94.80
98.40
11
Peapod
94.30
99.00
99.52
12
J. C. Penney
94.10
95.51
98.34
13
HSN
94.02
96.75
98.83
14
PC Connection
93.84
97.51
98.74
15
Sears
93.55
98.03
99.29
16
Cabelas
92.43
94.66
98.46
17
Staples
92.28
94.78
98.62
18
L. L. Bean
91.49
98.12
99.31
19
Nordstrom
91.22
96.50
99.22
20
1-800 Flowers
91.13
95.64
98.51
21
Gateway
91.01
99.12
99.28
22
CDW
90.00
96.67
98.68
23
Williams-Sonoma
89.71
95.65
98.70
24
Drugstore
89.52
98.50
99.21
25
Victoria Secret
89.43
93.75
98.52
26
Barnes and Noble
89.30
96.31
98.54
27
Scholastic
89.22
95.81
98.61
28
CompUSA
88.90
97.54
99.13
29
Costco
87.95
98.92
99.56
30
Overstock
87.31
98.81
99.41
31
FTD
87.07
96.26
98.76
32
HP Shopping
87.04
95.88
98.39
33
Netflix
86.53
98.60
99.33
34
Circuit City Home
86.50
94.67
98.55
35
Tiger Direct
85.61
96.91
98.84
Benchmark Average
84.19
96.15
98.59
36
The Home Depot
82.26
93.59
98.51
37
Newegg
80.35
96.70
98.69
38
Buy.com
77.46
94.63
98.92
39
Musicians Friend
76.72
94.51
98.50
40
Sony Style
74.29
94.23
98.09
41
Amazon
74.13
96.88
99.01
42
Wal-Mart
70.39
98.41
99.40
43
QVC
70.00
95.55
99.00
44
Oriental Trading
69.13
94.39
98.25
45
Chadwicks.
68.31
88.96
91.86
46
Target
55.87
95.84
98.47
47
Best Buy
51.69
86.76
93.41
48
Gap
51.24
93.65
98.73
49
Toys R Us
49.53
98.28
99.68
50
Apple Store
44.79
92.51
97.36
All data for this report is collected by the Gomez Last Mile network,
30 times an hour from Dial Up, Low and High Broadband users across
the United States, 24 hours a day except between 3AM to 6AM EDT.
Availability is determined by the percentage of tests that fail to