InQuira Adds New Personalization Products to InQuira 7 Intelligent Search Platform
Personalized Navigation and Process Wizards offer powerful new
options for enhancing customer interaction
SAN BRUNO, Calif.—May 12, 2005—InQuira, the leading provider of Intelligent Search solutions for improving the quality of customer interactions through websites and contact centers, has added two products to the InQuira 7 Intelligent Search Platform that enhance a customer’s experience when searching a company’s website. The products, Personalized Navigation and Process Wizards, offer two new ways to assist online customers who aren’t asking, or don’t know how to ask, the right kind of question to meet their specific need.
“Companies want to make it easier for their customers to do business with them on the web — and websites that accelerate the process of meeting customers’ needs can increase revenue and save costs while building brand loyalty,” said Mark Woollen, InQuira’s vice president of products. “InQuira’s new Personalized Navigation and Process Wizards significantly expand the personalization options of the InQuira 7 platform that help customers find what they are looking for.”
Personalized Navigation enables InQuira 7 to dynamically generate a personalized set of links as part of a response to a customer’s request. The links generated by the system offer an intuitive option to a customer for continuing the search process. If Personalized Navigation determines that the initial request was too broad in scope, the links provide options that will help refine the initial search. If it determines that the initial request was too specific, it will generate links that offer the opportunity to broaden the initial search. In either case, selecting a link will automatically conduct a new intelligent search that utilizes the meaning of the link to select content for a new response.
Process Wizards enables companies to create branching question-and-answer dialogues that can be automatically included in search results to facilitate the refinement of customer requests, whenever predefined interaction rules trigger their inclusion. These dialogues can proactively help customers more quickly resolve many types of sales and service processes, without requiring the involvement of a customer service agent.
About InQuira
InQuira improves the quality of customer interactions through websites and contact centers with its leading intelligent search solutions. InQuira’s solutions leverage InQuira’s patented intelligent search technology to understand a customer’s intent in real time, and dynamically create a personalized response that incorporates the right information, data, and links to applications from across an enterprise to meet that customer’s need. InQuira’s blue-chip customers include AT&T, Bank of America, BEA Systems, Charter One Bank, Fidelity Investments, General Electric, Honda, Sovereign Bank and SunTrust. For more information, visit www.inquira.com.
Contact:
Tim Cox
Zing Public Relations
tim@zingpr.com
650-369-7784
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