Netgrocer.com
(http://www.netgrocer.com), a category leading nationwide on-line retailer,
announced today that it has been named a top e-retailing site in
PlanetFeedback.com`s 2000 Consumers` Voice Awards. PlanetFeedback, regarded
as the nation`s leading online consumer feedback service, presented awards to
24 companies, across 11 different industries, which received the highest
percentage of positive feedback from PlanetFeedback users last year.
"The Netgrocer team has always devoted considerable energy and resources
to our customer service and operations platforms, helping to distinguish us
from the competition," said Lisa Kent, president of Netgrocer.com. "It is a
validation of our business model to be included among other highly respected
names such as Nordstrom and Southwest Airlines, two companies that are known
for their customer service as well as customer loyalty."
According to PlanetFeedback data, over 80% of Netgrocer`s consumer
responses are complimentary, compared to an industry average of only 39%. Some
notable areas receiving exceptionally high marks are product selection,
price/value, customer service, and delivery.
The Consumers` Voice Awards were based on more than 170,000 feedback
letters sent to PlanetFeedback during the year 2000. The letters were
analyzed, and the companies ranked based on PlanetFeedback users`
self-reported levels of satisfaction.
As part of the award, excerpts from PlanetFeedback`s "Shared Letters"
posted in reference to the category-winning companies are given high profile
on the site in a section entitled "What Consumers Have To Say About Consumers`
Voice Winners." On the topic of product delivery, one such Netgrocer consumer
exclaimed that "the goods arrive faster than a speeding bullet and in perfect
condition." Another user praised Netgrocer`s ease-of-use, and empowerment of
those challenged by the ordinary brick and mortar shopping experience: "My
wife is handicapped and this gives her a chance to participate in shopping.
Bravo! We`ll be back again and again."
Netgrocer.com enables shoppers nationwide, regardless of zip code, to
purchase non-perishable groceries, drug store items, general merchandise and
other household replenishment items online. There are no membership fees and
groceries are delivered straight to consumers` homes or offices via a low
cost, no signature required Federal Express delivery service. In September
2000 the Company was ranked #1 in the first ever "National Shipping Services"
profile, and has been an overall top ten performer consistently over the past
year, in the Gomez Advisors Internet Grocery Services Scorecard
(http://www.gomez.com). Privately held Netgrocer, whose two largest investors
are Parmalat SpA and Cendant Internet Group, is headquartered in North
Brunswick, New Jersey.
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