Finali and eAssist Partner to Deliver Next-generation Customer Care Solutions
Finali live reps tap eAssist software to increase customer satisfaction
via real-time Web-based and telephony systems
San Diego, Calif. – March 12, 2001 – eAssist Global Solutions, Inc., a leading provider of customer care software and services, today announced it has entered into a strategic channel partnership with Finali Corporation, the premier provider of automated and live online customer care solutions. Through the partnership, Finali’s online customer care representatives will utilize and resell eAssist’s integrated software platform to communicate with customers in real-time via telephone, online chat, email and voice-over IP (VoIP) channels.
"Finali’s mission is to transform the way the Internet relates to people," said Bob Burgin, CEO of Finali Corporation. "eAssist provides the eCRM technology platform our live reps need to more efficiently and effectively track customer behavior and maximize eBusiness productivity and return-on-investment."
eAssist and Finali address the most pressing customer service issues facing Web-based businesses today, including the need to dramatically improve basic customer service, decrease online support costs, increase sales and provide a "human-touch" that enhances the overall online experience for Web customers.
"Finali understands the importance of providing integrated, end-to-end customer care solutions for Fortune 1000 companies that expect the highest level of online technical and human support," said Dan Plashkes, eAssist’s president and chief executive officer. "Finali has developed one of the industry’s most complete outsourced call centers and they are known for premium customer care that combines automated and live support. Finali and eAssist’s vision is to help organizations reduce support costs while building long-term customer relationships that result in increased sales and revenues."
About eAssist Global Solutions, Inc.
eAssist is a leading provider of CRM customer care solutions. eAssist allows companies to provide the best possible customer service by ensuring that every customer interaction - whether proactive or reactive - provides a positive experience that results in extending the customer relationship and maximizing customer lifetime value. eAssist`s subscription-based solutions allow organizations of all sizes to dramatically strengthen relationships with their customers, while substantially reducing inefficiencies and streamlining the entire customer interaction process. The company is headquartered in San Diego, California with offices in Boston, Chicago, New York, San Francisco, Toronto and London. For more information, visit www.eassist.com.
About Finali Corporation
Finali is a premier provider of fully integrated, automated and live customer care solutions that deliver unparalleled 24/7 online customer care to B-to-B and B-to-C eCommerce companies. By providing the technology, staff, and facilities infrastructure needed to deliver a positive, personal experience to every Web customer, every time, the company’s outsourced customer-care offering gives clients a unified customer view and total management of interactions across all touch points, including Web collaboration/ chat, email, Web callback, and phone. Finali’s complete offering allows eBusinesses to vastly improve service and sales, reduce client support costs, and, ultimately, enhance Web customers’ overall online experiences. The privately held company is headquartered in Westminster, Colorado, with an additional office in San Francisco, California. Finali can be reached at (720) 887-7800, or on the Web at www.finali.com.
###
Contacts:
Traci Verardo Ogilvy Public Relations (for eAssist) (619) 595-4856 traci.verardo@ogilvypr.com
Jennifer Whiting Finali Corporation (720) 887-7800 jwhiting@finali.com
Back...
