Berbee Adds eStara Web Voice
eStara OneClick Contact improves online customer care
RESTON, VA and MADISON, WI - March. 12, 2001 - Berbee Information Networks
Corp. and eStara Inc. today announced a partnership to offer the power of
eStara OneClick Contact web voice. Berbee`s eBusiness clients can now
enhance their customer relationships with live voice conversation over the
Internet.
eStara OneClick Contact lets website visitors talk to eBusiness call center
agents live over the Internet from any PC with a microphone and speakers.
OneClick Contact implementation requires no new hardware or software
investments and is completely compatible with legacy call center systems.
"Berbee is a demonstrated leader when it comes to incorporating
best-of-breed customer relationship tools into our e-commerce suite of
services," said Berbee CEO Jim Berbee. "We chose eStara web voice because
it offers a quality voice interaction that`s easy to use and implement into
our clients` existing call centers and customer care initiatives," he
added.
Berbee boasts a diverse client roster that includes such online retail
innovators as e-tailing innovator Lands` End (NYSE:LE), and Woolrich.
Berbee works directly with clients to enhance their online presence by
offering tools and services ranging from, online security, networking,
usability, monitoring and e-Business strategic development.
"Berbee`s decision to partner with eStara reflects the value of web voice
as a customer contact solution. With eStara OneClick Contact, Berbee`s
customers can offer personalized customer service on the web to increase
sales and build loyalty," said Tom Natelli, eStara`s Chairman, Co-Founder
and CEO.
According to Cyber Dialogue, live voice is the number one choice for online
customer service. Four out of five online shoppers rate toll-free calls to
a live customer service person as either "extremely" or "very" helpful in
improving satisfaction with online
shopping. With eStara, Berbee`s clients can now take advantage of the power
of live voice conversations over the Internet to boost sales and improve
customer service.
About Berbee
Berbee delivers the essential components for driving new and sustained
business value in the digital marketplace: Data Center Solutions,
infrastructure and high-value application services. Since 1993, Berbee
professionals have helped some of the world`s top companies, such as Land`s
End and Woolrich realize the enormous potential of technology by embracing
their goals, delivering secure and reliable solutions, and providing
real-world vision to ensure competitive advantage in the face of change.
The company has offices in Madison, Milwaukee and Appleton, WI,
Minneapolis, MN and Grand Rapids, MI. Berbee is among of handful of
companies worldwide to achieve top partner designations with both Cisco
Systems and IBM. On the web at: www.berbee.com.
About eStara
eStara gives the power of voice to eBusiness with OneClick Contact web
voice solutions. OneClick Contact lets online customers talk directly with
call center agents over
the Internet with the click of a button. It is completely compatible with
existing call center systems, so there`s no installation, capital
investment
or system integration required. eStara web voice users include J.Crew,
Allfirst Bank and the NHL`s Washington Capitals. eStara won Internet
Telephony Magazine`s Editors` Choice Award for 2001. Experience the quality
of eStara web voice at www.estara.com.
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