A week after naming a new CEO, online and catalog gift retailer RedEnvelope Inc. has named Frank Buettner chief operating officer, overseeing all operations, including fulfillment, sourcing, inventory planning, merchandise operations, transportation and IT.
"We are pleased to announce the addition of Frank to our management team," said Ken Constable, who just last week was named president and CEO of RedEnvelope, No. 116 in the Internet Retailer Top 400 Guide to Retail Web Sites. “We believe his background in directing fulfillment, merchandise and IT operations for leading retail companies will be a tremendous asset to us as we work aggressively towards the goal of reaching profitability and creating an excellent customer experience."
Buettner most recently was vice president of operations and IT for Bag Borrow or Steal, a sort of Netflix for handbags, in which consumers subscribe to a handbag service then get the bag of their choice, keep it for as long as they like, then when they want another, pick out the next one and return the first one.
Before Bag, Borrow or Steal, Buettner was CIO/COO for Nordstrom
Direct, where he was responsible for all fulfillment operations, customer service centers and IT initiatives. Before Nordstrom Direct, he spent 20 years at Lands' End, most recently as vice president of the international division, where he was responsible for subsidiaries in Japan, Germany and the UK.
RedEnvelope Chief Marketing Officer Gary Korotzer is speaking at the Internet Retailer Conference & Exhibition June 5-7 in Chicago on the topic, Online Retailers Finally Discover Loyalty Programs.
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