New Features Enhance Order Entry and Customer Service Modules
DELRAY BEACH, FL (April 2, 2001) – Ecometry Corporation (NASDAQ: ECOM), the premier provider of integrated software solutions for multi-channel commerce, announced today that it has developed a new, Web-based interface for the visual front-end to its order-entry and customer service platforms. The interface will be standard in all future versions of the Ecometry solution, beginning with Ecometry Retail Enterprise 6.0, which is due for release this summer.
Launched through Microsoft Internet Explorer, the new interface is designed to provide full-view functionality (FVF) in a single screen, giving customer service representatives the ability to take orders and provide customer service without having to access multiple applications. Through the use of tabs, the single screen leads to a wealth of information, including:
· Complete customer interaction and transaction data from all channels
· Product and pricing information, including tax rates
· Shipping options
· Product promotions
“This new release contains our next generation customer service interface, utilizing our COM Objects-based architecture,” said John Marrah, president and COO of Ecometry Corporation. “By providing FVF, we enable our customers to take orders faster and with less training time. Memorizing and entering function codes as part of the order taking process is now a thing of the past.”
The interface also enables remote access, giving sales and service personnel the ability to log on to the customer service and order entry modules of the system from any location that provides Internet access. Companies who frequently employ temporary or seasonal personnel and those who incorporate remote call centers will find the new interface particularly beneficial.
Additionally, retailers will find that the system’s ease of use translates to immediate cost savings as staff training time reduces to a minimum.
According to Allan Gardner, executive vice president and CTO, the release of an FVF Web-based interface is one result of the company’s recent investments into research and development. “With the new architecture of Ecometry Retail Enterprise, our research and development teams are able to focus on expanding the capabilities of the product faster and further. The development of our Web-based interface is but one example of our initiatives. Our mission and our commitment continue to center on providing multi-channel retailers with the technology they need to be leaders in their industry.”
About Ecometry Corporation
Ecometry is a leading provider of multi-channel commerce solutions worldwide. The Ecometry family of products ensures customer satisfaction throughout the multi-channel shopping and buying experience. Its flagship product, Ecometry Retail Enterprise™, is a customer-centric, high volume suite of business applications designed to completely automate front-end and back-end operations across multiple channels. It enables retailers to acquire, retain and manage customers, suppliers and partners from one centralized database. Headquartered in Delray Beach, Florida, Ecometry’s client roster includes such industry-leading retailers as Nordstrom, Time Life, Brookstone, Zales, Hickory Farms, MicroWarehouse, Nine West, Coldwater Creek, Hallmark, Urban Outfitters, KBKids.com and RedEnvelope.com.
Safe Harbor
This news release may contain forward-looking statements which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The forward-looking statements in this release do not constitute guarantees of future performance. Investors are cautioned that statements in this press release which are not strictly historical statements, including, without limitation, statements regarding future financial performance, management`s plans and objectives for future operations, product plans and performance, management`s assessment of market factors, as well as statements regarding the strategy and plans of the company and its strategic partners, constitute forward-looking statements. Such forward-looking statements are subject to a number of risks and uncertainties that could cause actual results to differ materially from those anticipated by the forward-looking statements, including, without limitation, risks associated with the Company’s business, including the following risks: the Company`s dependence on the development, introduction and client acceptance of new and enhanced versions of the Ecometry software products; the Company`s dependence on new product development; uncertainties regarding the outcome of pending class action litigation against the Company; the Company`s reliance on a combination of trade secrets, copyright and trademark law, nondisclosure agreements and technical measures to protect its proprietary technology; the Company`s ability to sell its products in new markets within the direct commerce industry; the Company`s dependence on proprietary technology licensed from third parties; the Company`s ability to continue to resell a variety of hardware and software developed and manufactured by third parties; the Company`s ability to maintain margins on the sale of hardware and software developed and manufactured by third parties; significant competition in the software and direct industry and competitive pricing for the Company`s products; customer concentration; fluctuations in demand for the Company`s products which are dependent upon the condition of the software and direct commerce industries; and other risks and uncertainties described in the Company`s prospectus dated January 29, 1999, Forms 10-K and 10-Q and other documents filed with the Securities and Exchange Commission. The company assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.
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