Retail Expert expands performance management capabilities
with a new store-level analytical application.
Woburn, Massachusetts, June 24, 2005 – Retail Expert, Inc. has developed and implemented a new application designed to measure, monitor, and improve the performance of cashiers. Store Manager’s Assistant – SMA ä provides store managers with automated analysis, action plans, and actionable information designed to help coach cashiers to better performance.
Leveraging the expertise of its customers and building upon the exceptional performance features of NaviStor, Retail Expert’s SMA provides the store manager with a clear, concise actionable report about a cashier’s performance. SMA is designed to help store managers council cashiers in areas that need improvement. SMA also trends a cashier’s performance; all cashier interviews and training sessions are documented and archived.
“This is a natural step that extends and automates the powerful capabilities of NaviStor. SMA is an invaluable tool to help store managers in their ongoing efforts to keep cashiers trained and focused on customer service,” says Garrett Knight, President/CEO Retail Expert.
SMA is a web application that users can tailor to meet their specific requirements. The program also allows users to keep up with the evolving operating environment of successful retail chains. To date, SMA has been installed at two Retail Expert customers. As with all Retail Expert products, it seamlessly integrates with the NaviStor suite.
About Retail Expert, Inc.
Retail Expert, Inc. is a privately owned company with offices in Boston , Philadelphia and San Diego . Retail Expert, Inc. provides innovative software solutions as well as superior technical and consulting services for the retail industry. Its applications deliver significant benefits and rapid ROI in the Loss Prevention, Sales Audit, Store Operations, Freight Compliance Management, Refund Management, Pharmacy Operations and Inventory Control disciplines. Retail Expert, Inc.’s customers include: CVS/Pharmacy, Rite Aid Corporation, HEB Grocery, Toys R Us, Lunds Food Holdings, Bashas, Schnucks Markets, Barnes & Noble College Booksellers, Gordmans, Hannaford Brothers, Vitamin World®, The Penn Traffic Company, Linens ‘N Things, Marshalls, TJ Maxx, Burlington Coat Factory, Home Goods, Babies R Us, Helzberg Diamonds, Regis Corporation, Spencer Gifts, K-VA-T (Food City), Big Y Foods and Lowes Foods. Visit www.retailexpert.com for more information.
Media Contact:
Bud Adrion
Retail Expert, Inc.
781-933-8436
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