eshare communications Announces First Quarter Results to Exceed Expectations

ATLANTA, GA -- (April 05, 2001) eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that it expects results for its first quarter ending March 31, 2001 to exceed analyst estimates. Analysts projected revenues of $17.3 million. eshare anticipates reporting revenues of approximately $19 million for the first quarter of 2001 and a pretax loss considerably less than expected. Domestic customer wins from the Fortune 500 for the quarter just ended include CitiGroup, Sprint, and AT&T Broadband. Other domestic wins included DirecTV, Conseco Finance, and Victoria`s Secret. International customer wins include Eircom and Littlewoods Retail Ltd. The Company`s actual results are expected to be released later in April.

"Despite a difficult domestic macro-economic environment, I am pleased to announce that we will exceed analyst estimates by nearly 10%. The increase in projected revenue can be attributed directly to the growth of software license revenues and delivery of expert services. We continue to be pleased with the market acceptance of our comprehensive CIM solutions," noted Aleksander Szlam, Chairman and Chief Executive Officer.

About eshare communications, Inc.
Norcross, Ga.-based eshare communications, Inc., (www.eshare.com) is a premier global provider of integrated Customer Interaction Management (CIM) solutions that power the customer relationship strategies of businesses conducting traditional and Internet commerce. eshare leverages its expertise in both Web-based and traditional call center technologies to provide more than 2,500 businesses with comprehensive, scalable and integrated customer interaction solutions. Its applications enhance a company`s existing marketing, sales and service efforts and optimize customer lifetime value while building brand loyalty. eshare was formed by the September 1999 merger of Melita International, Inc., a leader in telephony-based customer contact management, and eShare Technologies, Inc., a leader in Web-based customer care solutions.

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This press release contains forward-looking statements relating to the benefits of certain programs; results of operations; market penetration and market strategies. Such statements are made based on management`s beliefs as well as assumptions made by, and information currently available to, management, pursuant to "safe-harbor" provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best judgement, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in eshare`s Annual Report on Form 10-K for the period ended December 31, 2000, on file with the SEC.