ATLANTA, April 11 --
eshare communications(TM), Inc. (Nasdaq: ESHR), a leading provider of Customer
Interaction Management (CIM) solutions, today announced additional steps the
company has taken toward returning to its legacy of more than fifteen
consecutive years of profitability.
eshare`s investments in infrastructure and processes over the past two
years is now affording the company a 10% personnel reduction across all
departments. With these reductions and infrastructure improvements, eshare
can now introduce its various offerings in a more systematic and economical
way.
Aleksander Szlam, eshare`s chairman and chief executive officer, stated,
"Our continued efforts to streamline the company`s worldwide operations has
provided us the opportunity to make cost-effective adjustments that will allow
our company to return to profitability over the next two quarters."
About eshare communications, Inc.
Norcross, Georgia-based eshare communications, Inc.
(http://www.eshare.com ) is a premier global provider of integrated Customer
Interaction Management (CIM) solutions that power the customer relationship
strategies of businesses conducting traditional and Internet commerce. eshare
leverages its expertise in both Web-based and traditional call center
technologies to provide more than 2,500 businesses with comprehensive,
scalable, and integrated customer interaction solutions.
Its applications enhance a company`s existing marketing, sales, and
service efforts and optimize customer lifetime value while building brand
loyalty. eshare was formed by the September 1999 merger of Melita
International, Inc., a leader in telephony-based customer contact management,
and eShare Technologies, Inc., a leader in Web-based customer care solutions.
This press release contains forward-looking statements relating to the
benefits of certain programs; results of operations; market penetration and
market strategies. Such statements are made based on management`s beliefs, as
well as assumptions made by, and information currently available to,
management, pursuant to "safe-harbor" provisions of the Private Securities
Litigation Reform Act of 1995. While these statements reflect our best
judgement, they are subject to risks and uncertainties that could cause a
change in focus and direction. A discussion of certain risk factors that may
cause actual results to differ from these forward-looking statements can be
found in eshare`s Annual Report on Form 10-K for the period ended December 31,
2000, on file with the SEC.
CONTACT:
Loyd Olson of eshare communications
770-239-4524
lolson@eshare.com
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