For More Information Please Contact:
Christine Holley
Director, Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@ININ.com
Partnership will offer enterprises and contact centers competitively priced
"out-of-the-box" speech-enabled communications solution
INDIANAPOLIS (April 10, 2001) - Interactive Intelligence Inc. (NASDAQ: ININ)
signed an OEM agreement with Nuance (NASDAQ: NUAN) allowing Interactive
Intelligence to pre-package Nuance`s speech recognition and voice
authentication software with its interaction management software.
The two companies first formed a technology alliance in 1999. The OEM
agreement strengthens this alliance by enabling Interactive Intelligence to
more directly address the needs of enterprises and contact centers for cost
competitive voice-enabled solutions.
"We chose Nuance because of its excellent record in speech recognition
accuracy, multi-lingual support and its integrated voice authentication
capabilities," said Dr. Donald E. Brown, president and CEO of Interactive
Intelligence. "We`re excited to take our relationship to a new level, giving
customers a more competitively priced, tightly integrated communications
solution."
Added Steve Ehrlich, vice president of marketing for Nuance: "The joint
Interactive Intelligence and Nuance solution reduces costs and increases
reliability while enabling the emerging customer service standard of
speech-enabled IVR."
Interactive Intelligence`s open, software-based interaction management
solution includes a digital PBX, automatic call distributor, soft phone,
unified messaging and other communications applications, along with a highly
customizable, speech-enabled interactive voice response system. This IVR
gives customers the option of speaking into the phone to conduct business
transactions or to make inquiries instead of using numeric key presses on a
phone pad.
Timemac Solutions Ltd. (ASX: TML), an Australian Internet technology and
investment company, has already deployed technology from Interactive
Intelligence and Nuance to offer customers stock information and real-time
trading via a speech-enabled IVR.
IVR systems benefit customers by enabling them to interact with companies
seven days a week, 24 hours a day. For companies, IVR can reduce costs and
increase productivity by decreasing live agent interactions. Companies are
also realizing the safety benefit to mobile users of speech-enabled IVR for
hands-free phone operation while driving a vehicle.
The Interactive Intelligence and Nuance solution is being marketed and sold
through Interactive Intelligence`s global channel of more than 140
resellers. Target customers are mid to large-sized Fortune 500 companies in
interactive intense industries such as finance and retail. The solution is
also being marketed and sold to service providers as an IVR voice portal for
large subscriber bases.
Interactive Intelligence plans to offer speech-enabled unified messaging and
personal assistants by the end of this year.
About Nuance
Nuance is the leader in Voice Web software-speech recognition, voice
authentication, text-to-speech and voice browsing products that make the
information and services of enterprises, telecommunications networks and the
Internet accessible from any telephone. Every day, millions of people
interact with Nuance systems at companies like BeVocal, Lycos, Merrill
Lynch, Nomura Securities, Sprint PCS, and Tellme Networks. Nuance is
headquartered in Menlo Park, California with global sales offices and
partners supporting solutions in multiple languages around the world. For
more information about Nuance visit www.nuance.com or call 1-888-NUANCE-8.
About Interactive Intelligence Inc.
Interactive Intelligence Inc. (NASDAQ: ININ) is a global developer of
interaction management software designed to automate virtually every aspect
of business communications. The company was founded in 1994 and, today, has
a worldwide customer base of more than 700 companies. Based on an open,
unified platform, the Interactive Intelligence product line offers a
flexible and affordable solution to contact centers, e-businesses,
enterprises and service providers. The Interactive Intelligence product line
is subject to numerous United States and international patents pending.
Interactive Intelligence has won numerous awards, including Microsoft`s 1998
Fastest Growing Independent Software Vendor`s (ISV`s) award and Red
Herring`s Top 100 Technology IPOs of 1999. The company is headquartered in
Indianapolis with European headquarters in France and Asia Pacific
headquarters in Japan. Interactive Intelligence can be reached at +1
317.872.3000 or www.ININ.com.
This release contains certain forward-looking statements that involve a
number of risks and uncertainties. Among the factors that could cause
actual results to differ materially are the following: rapid technological
changes in the industry, volatility in the market price of the company`s
common stock; the company`s ability to achieve profitability, to manage
successfully its growth and increasingly complex third party relationships,
to maintain successful relationships with its current and any new resellers,
to maintain and improve its current products and to develop new products and
to protect its proprietary rights adequately; and other factors described in
the company`s SEC filings, including the company`s latest annual report on
Form 10-K and its quarterly reports on Form 10-Q.
Copyright(c) 1994 - 2001 Interactive Intelligence Incorporated. All rights
reserved. Interactive Intelligence(r), Enterprise Interaction Center(r),
EIC(tm), Interaction Center(tm), Interaction Center Platform(tm), Customer
Interaction Center(tm), CIC(tm), Service Interaction Center(tm), SIC(tm),
Interaction Recorder(tm), Interaction Dialer(tm), Interaction Director(tm),
e-FAQ(tm), Wireless Interaction Client(tm) and Mobilite(tm) are all
trademarks or registered trademarks of Interactive Intelligence, Inc. All
other products and company names should be considered servicemarks or
trademarks of their respective companies.
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