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Press Releases
Press Releases Thursday, April 12, 2001   
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eshare Announces up to One Million Share Stock Repurchase Program

ATLANTA, April 12 -- eshare communications, Inc. (Nasdaq: ESHR), a leading provider of Customer Interaction Management (CIM) solutions, today announced that its Board of Directors has authorized the repurchase of up to 1 million of its common shares.

eshare will conduct the purchases from time to time, through open market transactions, in accordance with Rule 10b-18 of the Securities and Exchange Act of 1934. The total number of shares purchased and the timing of the purchases are based on a number of factors, including the market price of the stock and market conditions.

Aleksander Szlam, chairman and chief executive officer of eshare, commented, "eshare is undertaking this program because we believe the current share price does not fully reflect the value of the stock."

About eshare communications, Inc.
Norcross, Georgia-based eshare communications, Inc. (http://www.eshare.com ) is a premier global provider of integrated Customer Interaction Management (CIM) solutions that power the customer relationship strategies of businesses conducting traditional and Internet commerce. eshare leverages its expertise in both Web-based and traditional call center technologies to provide more than 2,500 businesses with comprehensive, scalable and integrated customer interaction solutions. Its applications enhance a company`s existing marketing, sales and service efforts and optimize customer lifetime value while building brand loyalty. eshare was formed by the September 1999 merger of Melita International, Inc., a leader in telephony-based customer contact management, and eShare Technologies, Inc., a leader in Web-based customer care solutions.

This press release contains forward-looking statements relating to the benefits of certain programs; results of operations and market strategies. Such statements are made based on management`s beliefs as well as assumptions made by, and information currently available to, management, pursuant to "safe-harbor" provisions of the Private Securities Litigation Reform Act of 1995. While these statements reflect our best judgement, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in eshare`s Annual Report on Form 10-K for the period ended December 31, 2000, on file with the SEC.

CONTACT: Loyd J. Olson, Chief Marketing Officer
770-239-4524
lolson@eshare.com

or

Glen Shipley, Chief Financial Officer
770-239-4697
gshipley@eshare.com

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