A focus on what they do best

Specialty retailers dive deeply into the products they know best and a major sales asset is the know-how they bring to their particular niche. The retailers featured in the category this year pepper their e-commerce sites with tools that reflect that knowledge in a way that helps customers along the purchase path.

Company

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Why They're Hot:

What's purple, appears lighter than air and generates e-commerce sales? The floating search bar used by American Bridal. As a consumer scrolls down the retailer's web page, the bar containing the box for site search—shaded a feminine tone that wouldn't be out of place at a wedding—floats at the top, like a balloon bobbing against the ceiling. Within its left half, the bar also displays discount offers—in late October, 15% off orders of $75 or more, and 20% off orders of more than $150. Roughly a year after its introduction, the average order value for shoppers using the site search tool was $105, nearly 24% more than the $85 for shoppers not using it, says Jon Hawkins, senior e-commerce manager at XO Group, which owns the e-commerce site.

Key Statistics:
  • Date Launched:1997
  • Unique Visitors:NA
  • Web-based Sales:Order the Hot 100 issue
Who They're Using:
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