Internet Retailer - Strategies For Multi-Channel Retailing

Today's News

Sony to launch an online store selling music, movies, books and mobile apps
Sony today announced plans to launch an online store that sells music, movies, books and mobile apps, making it a rival to Apple’s iTunes online store. A Sony spokesman declined to say when the store, tentatively called Sony Online Service, would launch.

Shoppers literally give thumbs up (and down) to recommendations on Tobi.com
At Tobi.com, an apparel retailer that emphasizes service from personal stylists, shoppers with computer webcams can view real-time images of themselves trying on recommended products. Gesturing with a thumb’s up saves the product in a virtual closet.

Personalized product offers cut cart abandonment at ChoppingBlocks.com
By setting automated product offers to appear when shoppers abandon shopping carts, kitchen furnishings retailer ChoppingBlocks.com has sharply increased sales of featured items, site owner Tim Dugan says.

Online recommendations help House of Antique Hardware boost conversion rate
Since January, House of Antique Hardware has seen its average order value rise 74%. The reason? The e-retailer introduced product recommendations on its category, subcategory, product and search result pages.

Consumers in prime shopping age group find value in online recommendations
Consumers between the ages of 25 and 44 find the most value in personalized product recommendations, according to a recent study by e-commerce platform provider ATG.
Wal-Mart enters the mobile app realm with product recommendations
Wal-Mart already operates an m-commerce site and text messaging. Now it boasts an iPhone app, which focuses on electronics product recommendations. The app also includes a store locator and a social media tool to ask friends for help.

Web sales decline once more for Williams-Sonoma
Williams-Sonoma Inc. posted higher net income in the third quarter but web sales also declined. E-commerce revenue declined 6.9% as total sales decreased 3%.

New online gift cards help The Container Store better target customers
The multichannel retailer this week began offering online gift cards that allow it to track and analyze shopping behavior of consumers and offer more personalized recommendations.

PowerReviews receives a patent for summarizing product reviews
The Patent and Trademark Office has issued a patent to PowerReviews for the company’s review summary technology that aggregates a site’s reviews into a simple summary.

Display ad-serving technology balances personalization and privacy
Dotomi technology skips cross-site tracking, looking deep into merchants` own data to personalize ads.


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