For the seventh month running, ColdwaterCreek.com gave shoppers the fastest high broadband access time among large web retailers, says Gomez Inc. In August ColdwaterCreek.com produced a high broadband response time of 4.04 seconds.
Zappos.com had the next best response time (5.02 seconds), followed by Dell.com (5.30 seconds), AmwayGlobal.com and Scholastic.com (each with 5.47 seconds), and QVC.com (5.63 seconds). For shoppers using a dial-up connection, Dell.com provided the fastest web site response time at 40.36 seconds.
In August, a shopper with a high broadband connection could access a Top 50 retailer’s web site in an average time of 8.26 seconds, compared with 27.54 seconds for a low broadband connection and 62 seconds for dial-up.
| How big retailers measure up on response time (in seconds) |
Retailer |
High Broadband |
Low Broadband |
Dial Up |
ColdwaterCreek.com |
4.04 |
15.89 |
47.73 |
Zappos.com |
5.02 |
18.61 |
50.63 |
Dell.com |
5.30 |
17.44 |
40.36 |
AmwayGlobal.com |
5.47 |
19.09 |
47.01 |
Scholastic.com |
5.47 |
20.04 |
50.79 |
QVC.com |
5.63 |
20.71 |
55.93 |
OfficeDepot.com |
5.64 |
19.69 |
51.37 |
Staples.com |
6.00 |
18.17 |
46.92 |
LLBean.com |
6.05 |
25.13 |
64.81 |
Macys.com |
6.07 |
21.17 |
52.93 |
CircuitCity.com |
6.14 |
23.79 |
55.57 |
Amazon.com |
6.26 |
17.81 |
43.61 |
Nordstrom.com |
6.45 |
25.67 |
67.71 |
Newegg.com |
6.50 |
21.32 |
56.38 |
Overstock.com |
6.63 |
22.48 |
54.64 |
Chadwicks.com |
6.93 |
22.46 |
58.64 |
BlueNile.com |
6.96 |
21.11 |
49.01 |
CDW.com |
7.03 |
19.92 |
47.60 |
Avon.com |
7.04 |
25.29 |
63.73 |
JCPenney.com |
7.10 |
20.73 |
51.25 |
OfficeMax.com |
7.12 |
24.28 |
57.32 |
TigerDirect.com |
7.28 |
25.67 |
65.21 |
Costco.com |
7.92 |
24.59 |
62.07 |
Apple.com |
8.00 |
27.40 |
66.94 |
BestBuy.com |
8.00 |
32.56 |
74.11 |
CompUSA.com |
8.27 |
26.37 |
65.20 |
HSN.com |
8.39 |
24.67 |
61.72 |
Target.com |
8.48 |
27.81 |
66.97 |
Williams-Sonoma.com |
8.57 |
25.73 |
62.74 |
HomeDepot.com |
8.67 |
29.16 |
68.54 |
FootLocker.com |
8.77 |
35.50 |
68.89 |
Buy.com |
8.93 |
27.13 |
64.18 |
Gap.com |
9.15 |
39.40 |
69.86 |
FTD.com |
9.28 |
34.48 |
68.26 |
Sears.com |
9.35 |
30.84 |
68.40 |
VictoriasSecret.com |
9.40 |
31.06 |
70.84 |
Walmart.com |
9.48 |
29.94 |
67.47 |
Netflix.com |
9.74 |
28.73 |
72.81 |
HPShopping.com |
9.99 |
30.67 |
62.89 |
Peapod.com |
10.33 |
33.00 |
66.37 |
NeimanMarcus.com |
10.45 |
30.01 |
65.33 |
SonyStyle.com |
10.78 |
41.60 |
77.32 |
BarnesandNoble.com |
11.05 |
40.21 |
74.74 |
MusiciansFriend.com |
11.10 |
40.76 |
74.89 |
Drugstore.com |
11.18 |
29.79 |
68.69 |
Toysrus.com |
11.44 |
37.87 |
75.33 |
OrientalTrading.com |
12.92 |
39.76 |
72.04 |
Saks.com |
14.06 |
39.74 |
66.01 |
1800Flowers.com |
14.95 |
44.32 |
76.34 |
Benchmark Average |
8.26 |
27.54 |
62.00 |
All data for this report is collected by the Gomez Last Mile network, 30 times an hour from Dial Up, Low and High Broadband users across
the United States, 24 hours a day except between 3AM to 6AM EDT. Response Time is the average of each test measurement to
download the web site content divided by the total number of tests. |
|
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