October 22, 2013, 12:16 PM

Four steps to improve customer service for online retailers

(Page 2 of 2)

Final Thoughts
Shopping in the age of the Internet continues to evolve, but consumer expectations remain essentially the same. Beyond supplying quality products at attractive prices, it is contingent on Internet retailers to meet and exceed expectations for service and experience. By applying proven tenets of hospitality with modern technical proficiency, demanding impeccable standards of performance, and taking a comprehensive, ongoing approach that starts working at first contact, you can turn your customer care efforts into a tool for increasing revenues and growing your business.

What other tips can you suggest to improve online customer service?

Brian Sutton writes about topics related to technology, business, marketing, and money management.

comments powered by Disqus

Advertisement

Recent Posts from this Blog

FPO

Jochen Moll / B2B E-Commerce

Grasping the global dimensions of B2B e-commerce

To successfully sell online to businesses around the world suppliers must get a lot of ...

FPO

Bart Schaefer / E-Commerce

Applying back-to-school lessons to holiday e-mail strategy

It’s time to begin holiday “drip” campaigns that send a sequence of messages to consumers, ...

FPO

Rob Gatto / E-Commerce

Three digital marketing trends that will impact retailers

Mobile marketing hurdles are being overcome even as brands become more proficient in using online ...

FPO

Melanie Lee / E-Commerce

E-commerce heats up cold-chain logistics in China

Alibaba and partners are investing billions in enabling refrigerated transport of fresh food, aiming to ...

Advertisement

Advertisement