November 11, 2010, 11:37 AM

Dear AT&T, what’s your secret sauce?

(Page 2 of 2)

You may have noticed that I’m focusing all of my attention on calls and texts, not 3G coverage. While 3G at times can be slow or simply unavailable, I don’t expect a 3G wireless network to be perfect—at least not yet. I receive good 3G coverage—what I would expect—though I can’t say I’m not excited for the chance to get 4 of those G’s. Additionally, this is my first smartphone, besides a BlackBerry a few years ago, so I don’t know how other 3G networks compare. I hope to explore this soon in a follow-up blog post.

So, why would Apple (which makes much of its revenue from the iPhone) and Microsoft (which spent a whopping $400 million on the marketing campaign alone for Windows Phone 7) choose to offer their most advanced devices on what from my experience is a bottom-tier wireless network? I don’t know. What I do know is that I want AT&T’s sales and marketing team if I start my own business. Until then, I’ve resigned to love my iPhone and complain about the network it is on. At least, that is, until I can switch to Verizon.

Comments | 4 Responses

  • Take a look at Verizon's Facebook page and they are even more negative towards Verizon

  • I have an iPhone and I love it. I also work for AT&T, but I'd love the iPhone regardless. I regret the problems you've experience, but undeniably EVERY service provider has connectivitiy issues on occasion. Our network is no different. As you are aware, AT&T is spending billiions (with a B) to upgrade our network. According to a study published yesterday in Bloomberg Business Week, "AT&T’s wireless network performs better than systems maintained by other top carriers including Verizon Wireless in many markets, according to new data from start-up RootMetrics, a mobile network performance service." [Link to story below] No provider can guarantee 100% connectivity 100% of the time, and it is possible that the iPhone may be contributing to your problems (if you are holding it in a way that blocks the antennae). All the best. ( 2010/11/att_mobilitys_network_fares_better_than_rivals_in_14_mar ets.html)

  • Notice the positive comments about AT&T come from AT&T employees. They are working on their customer service but that does not fix their perpetual network problems. Unfortunately the $$ spent on the upgrade might come to late ... after frustrated users switch to Verizon.

  • I've also had the same difficulties after switching over to AT&T from T-Mobile. I switched solely for the iPhone and have been very disappointed so far in the service even though my monthly bill is almost double what it used to be. I find it nearly impossible to use my phone during peak usage periods such as rush hour in Chicago when I most want to be using my iPhone to pass the time on my daily commute on the train. If it were not for the iPhone, i would have ditched AT&T's shotty network long ago.

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