Case Studies: Learn From the Best and the Brightest

The Challenge: How to balance product offerings and device variables when reaching out to mobile shoppers.

The Challenge: Make it easy for customers to choose among many options for style, color, window placement and weight, including designing their own envelopes.

The Challenge: Enable customers to bring together information from all the disparate sections of an e-commerce operation.

The Challenge: Creating digital downloads that load quickly and easily.

The Challenge: Bring the in-store shopping experience online, with extra web-only features.

The Challenge: Winnowing through hundreds of interviews with customers and conducting extensive usability testing to completely re-engineer and then re-launch EddieBauer.com.

The Challenge: Figuring out how to implement a web site redesign as cost effectively as possible.

The Challenge: Incorporating electronic meal planning, budgeting and purchasing tools into a downloadable widget.

The Challenge: Leverage video's power to educate, explain and entice online—without slowing the site or impeding shopping.

The Challenge: Rebuild QVC.com into a lifestyle destination with easier ways to interact and shop online.

The Challenge: How to get the most out of usability testing conducted in the optimal location: consumers' homes and offices.

The Challenge: Create a design gallery with better editing tools and wider image inventory.

The Challenge: How to take advantage of web site traffic generated by social networking to build a digital community.

The Challenge: Making an e-commerce site that's already heavy on customer service easier to use.

The Challenge: Expanding its e-commerce scope to include custom-designed shoes and skateboards, working with well-known artists and designers and hosting web platforms for major brands.