IRCE 2009 Conference Speakers

Jim Okamura has 15+ years consulting experience in the retail industry, including strategic planning, branding, consumer behavior and multi-channel projects. Jim is the author of Retail Details: Best Practices in Multi-channel Integration; The Shop.org Multi- Channel Retail Report, which measured the interaction of stores, online and catalog; and its predecessor, Channel Surfing: Measuring Multi-Channel Shopping.