IRCE 2008 Session Descriptions
Listed below is the individual session description. To view a speakers' bio simply click the links inside the session description.
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Day Three—June 11, 2008 Track E: Taking Security, Payments and Operations to Failsafe Levels The backbone of online retailing—the operations infrastructure—is no longer an afterthought to the design and marketing of a site. This track will help retailers build robust systems that can grow with a company. |
3:00 - 3:30 p.m. Getting the product to the customer—NOW! Doug Eckrote,
Senior Vice President of Operations & Canada, CDW In the evolution of ordering merchandise from home, delivery times have gotten shorter and shorter, until today, 3- or 4-day delivery is almost standard. But as online retailing becomes more competitive, even that won't be good enough. As soon as one major retailer discovers that low-cost, next-day delivery is a way to stand out online, all others will have to follow suit. And that day is not far off. With ever-more sophisticated pick, pack and ship operations and large retailers able to use their influence to force carriers to deliver faster at less cost, it's a safe bet that next day delivery will be here soon. Our speaker this session represents CDW, one of the leaders in getting orders to customers quickly. He will look at all the factors that retailers will have to master to compete in a market where next day delivery is the norm. Among the topics will be: How to create a super efficient distribution center so orders can be packed and out the door in hours, what package delivery services will have to do to guarantee timely delivery, and how to manage the process to ensure that delivery guarantees are being met. |