Susan Aldrich works with retailers, distributors, manufacturers and other companies in high tech. Her specialty is understanding, implementing and improving the Quality of Customer Experience, with a focus on cross-channel, cross-lifecycle customer experience. Susan is also a senior analyst for the firm's Advisory Research Service, managing the Search, Navigation, and Discovery Research Practice, with a focus on customer self-service, information management and technologies and practices for monitoring, measuring, and managing the quality of experience. She holds a BA from Wellesley College.

Joe Alter started SmoothFitness, manufacturer and retailer of fitness equipment, with his father after graduating from college in 1985 and was named president and CEO in 2002. He started as a sales rep in the company's first store in Philadelphia, "even delivering customers' orders in the evening," he reports. He became vice president of sales in 1994. Joe is responsible for establishing the manufacturing relationships in Asia and Germany, and establishing Smooth Fitness as the leading e-retailer of quality fitness equipment today. Joe attended the University of South Alabama on a baseball scholarship.

Gene Alvarez has 24 years IT experience in business impact assessment, vendor management, project management, software development and delivery of complex business applications. He is an expert on sell-side strategies and technologies such as e-commerce applications, channel/partner relationship management, catalog/content management, catalog/configuration management and presentation, commerce/merchant applications and services, web content management, personalization and consumer portals. Before Gartner he was with Nine West Group and KPMG Peat Marwick. He holds a BA in Computer Science, Iona College and an MS, Pace University.

Stephen Antisdel is an e-retail start-up pro. As a founder and CEO of FurnitureFind.com he guided the retailer through explosive growth, private equity placements, mergers and acquisitions and venture capital financing, to the successful sale of the company in 2003. FurnitureFind.com was picked by Inc. magazine as one of the fastest growing private companies in America from 1998 to 2002, winning an "Inc. 500" award in 2003. He now heads up North Main Ventures, an e-business consulting and investment firm, and is CFO of Working Person, an online and store retailer of apparel.

Donny Askin is responsible for driving OrderMotion's business and operations. He was founder of OrderMotion's previous owner, CommercialWare, which he navigated through its 30-year history, including the sale of CommercialWare to a public company, a venture backed buyout of CommercialWare from its public parent, the acquisition of several companies, including OrderMotion, ending with the successful sale of CommercialWare to Micros Inc. Prior to OrderMotion, Donny held management and consulting positions with apparel manufacturer After Six Corp. He holds a Bachelor's degree in Philosophy from Clark University.

Jennifer Bailey co-founded Red Spade, a customer experience consultancy that specializes in usability audits of e-commerce web sites. Red Spade's usability solutions identify issues that impede customers from accomplishing their online goals and reveal insights about the experience that impact business metrics and online return on investment. Jennifer has consulted with dozens of Fortune 1000 companies on web site usability, information architecture and customer behavior. Clients include Lands' End, Best Buy, Borders, Bluefly, Sierra Trading Post, Hotwire, JCPenney, Harley-Davidson, Eastern Mountain Sports and Lowe's.

Curt Barry founded F. Curtis Barry & Co., an operations and fulfillment consulting firm, in 1984. Services include operations and customer service improvement for customer contact and fulfillment centers; contact center, order management, inventory management and warehouse management systems selection and implementation; and operational cost reduction Prior to starting his company, Curt was manager of research and development for Garfinckels, Brooks Brothers, Miller & Rhoads Inc., responsible for systems development and implementation of the retail and direct applications.

Alicia Berry is the Director of Operations for DVD Empire, an online retailer of movies and other programming on DVD. The company's web site is ranked as the 173rd largest e-retailing business in the U.S. with 2004 online sales of $28.5 million, according to Internet Retailer's Top 400 Guide. Alicia possesses expertise in technical writing, customer service, order processing, order fulfillment, warehousing and delivery services. Prior to joining DVD Empire, she served as an operations manager for McMaster-Carr Supply Company. Alicia graduated from Grove City College with a BS in Business Administration and is finishing her graduate thesis at John Carroll University.

Gary Briggs joined eBay in 2002 and is responsible for eBay's North America branding and marketing, including advertising, Internet marketing, direct marketing, onsite merchandising, partner relationships and core category initiatives. Before eBay, Gary was founder of OurHouse Inc., an e-commerce company partnered with Ace Hardware. Before that, he was director of worldwide brand strategy for IBM Corp., responsible for brand positioning and cross-corporate marketing integration. Gary holds degrees from Brown University and the J.L. Kellogg Graduate School of Management, Northwestern University.

Mark Brohan is Director of Research for Internet Retailer and editor of Internet Retailer's Top 500 Guide. Prior to re-joining Internet Retailer, Mark was managing director of The Brohan Group, a full-service business publishing consulting company. Previously, Mark headed up new print and web product business development for Faulkner & Gray, a subsidiary of Thomson Corp. A Faulkner & Gray employee since 1989, Mark was most recently the web publisher and editorial director for DM Review magazine and its two Web sites: DMReview.com and dataWarehouse.com. He was also the founding editor of various Faulkner & Gray technology magazines, including Internet Retailer. Mark earned a bachelor's degree in secondary education and history from Western Michigan University and a master's in journalism and public affairs from The American University.

Brad Brown was appointed vice president of e-commerce and web strategies at Recreational Equipment Inc. in 2006. He had been REI's vice president of information services since 1998. Before joining REI, Brad had more than 20 years of retailing experience with Bon Marché, Pay 'n Save, Egghead Software and QFC. Within the last three years, REI has focused on multi-channel strategies, introducing such services as REI Store Pickup and the REI Gift Registry. Currently more than 50% of all online orders are delivered to stores for customer pickup. Brad has an MBA from Seattle University.

Georgianne Brown has headed up BabyUnivere's marketing since July 2005. Before that, she was vice president for marketing services for eDiets.com Inc. She was with Certified Vacations Group Inc. from November 1997 to July 2003, holding the title of vice president for consumer marketing from 1998 to 2003. In 1998, she also become President of New River Technologies, a subsidiary of Certified Vacations Group. Georgianne held marketing and sales positions with Alamo Rent A Car Inc. from 1979 to 1997 and was executive director of consumer marketing for Alamo from 1996 to 1997.

Bio text forthcoming.

Ken Burke founded MarketLive Inc. as Multimedia Live in 1995 with $500 in start-up money. Under his guidance it has grown into a leading provider of e-commerce software and related solutions. Ken is the developer of the MarketLive Intelligent Selling System, MarketLive's enterprise-class e-commerce application designed to optimize selling opportunities, build relationships with customers and give merchants control over their online merchandising. Ken is the author of "Intelligent Selling: The Art & Science of Selling Online." He holds a BA in Marketing and an MBA from the University of Southern California.

With more than 25 years of marketing experience, Neil Clemmons leads the strategy and planning at Critical Mass, providing executive level leadership to clients and internal teams. A fan of technology, Neil believes in leveraging the Internet to help clients deepen relationships with customers. He has experience in retail, technology, and travel and hospitality. His most recent work has been leading strategy for clients including Home Depot, Rolex, Dell, Hyatt Hotels, and Mercedes-Benz USA. His career includes marketing and sales leadership at 3Com, U.S. Robotics and Apple Computer.

Don Cohen founded Tool King in 1978 and has been responsible for the company's evolution into a three-time Inc 500 company. As CEO, he is responsible for all aspects of the company's operation and strategic direction. Don brought the company online in 2001, after testing tools sales on eBay, and has built ToolKing.com into a leading online retailer of tools and accessories. Originally a small chain, Tool King now has one store and derives most of its revenue from the web. Prior to Tool King, Don founded and managed the Tool Box, a Detroit based retail store, from 1973-1978. He earned a B.A. from Wayne State University in 1972.

Since 2004, Tod Cohen has been responsible for global public policy for eBay and PayPal. He manages their government relations' offices in San Jose, Washington D.C., Brussels, Bern, Berlin, Beijing, Shanghai, Hong Kong, New Delhi, Seoul, Sydney, Paris and London. He also helps to coordinate Skype's government relations. Before joining eBay, Tod was vice president and counsel of new media for the Motion Picture Association of America. He received his B.A. from the University of Utah in 1985, and his J.D. from the George Washington University Law School in 1992.

James Connell is responsible for creating and implementing e-commerce strategy and operations at 130-store, athletic apparel retailer Roots Canada. James has led many interactive efforts including web site design, marketing campaigns, functionality enhancements, analytics, and customer acquisition strategies while integrating new media into the in-store experience. James has worked on partnerships with companies such as SONY BMG Music, U.S. Olympic Association, NBC Universal, Canadian Broadcasting Corporation, Mazda Canada, Amazon.com, and Sears Canada.

Rahmon Coupe co-founded YourAmigo in 1999, a search engine optimization and marketing firm. YourAmigo offers a managed technology service that gets all content on a web site fully indexed and ranking highly in the Internet search engines' natural results, and creates additional optimized content, that drives increased sales for b2c and b2b e-commerce customers including Sony, Home Shopping Network, Reebok and Brookstone. He has successfully launched a number of technology-based companies in the past 20 years, with experience in corporate management, international marketing, business development and engineering.

Tom Cox co-founded Golfballs.com in 1995, a multi-channel retailer of golf equipment, custom imprinted golf balls and embroidered golf apparel with annual revenues of $6 million, according to the Internet Retailer Top 500 Guide to Retail Web Sites. In 1996 Tom co-founded Einstein Digital Media, a web-development firm that grew to be the second largest in Louisiana before being sold to Brightstar Technology Group in 1997. In his low-tech previous life Tom was a country club manager and executive director of a nationwide PGA Tour Golf Event. He holds a bachelor's degree in political science from University of Louisiana.

Rex Creekmur came to Internet retailing by way of a career in advertising and marketing services agencies. As a broadcast copywriter, producer and director he had an opportunity to develop his real-world marketing skills by working with clients in retailing, financial services, health care and manufacturing. Rex gradually transitioned into agency account supervision and became an early advocate of the multi-channel model endorsed by most of today's successful retailers. Rex holds a Bachelor of Arts Degree from Florida State University and a Master of Fine Arts from the University of Southern California.

Bill Cronin has over 15 years experience in technology, including seven as an e-commerce consultant. During his time as a consultant, he was the go-to guy for Vermont Teddy Bear's online initiatives. He joined the company in 2005 and has been instrumental in driving its e-commerce projects. Prior to joining Vermont Teddy Bear, Bill was director of technology at Bock Interactive, a Burlington, Vt.-based e-commerce consulting company that built everything from Yahoo Stores to its own e-commerce platform. Bill studied computer science and electrical engineering at the University of Vermont.

Maris Daugherty brings over 20 years of experience in the retail industry to J.C. Williams Group. She has extensive experience in maintaining consistent brand messaging across multiple channels, customer segmentation processes, contact strategies, advertising planning, building vendor relationships and promotional marketing. Maris is skilled at building cross-functional teams that span the corporation. She previously was vice president of relationship marketing for RadioShack.com and director of marketing for ubid.com. She is active with the Chicago Area Direct Marketing Association.

Kelly Day joined Discovery Commerce in April 2005 as vice president, e-commerce. Within her first year, she deployed a strategy that positioned Discoverystore.com as an e-commerce leader, highlighted by improved usability, a better customer experience and a significant increase in revenue and profits. In October, Kelly was named senior vice president of Discovery Interactive, a new unit that consolidates Discovery's e-commerce operations with Discovery Communications' online content group. Kelly has also been vice president of e-commerce at The Knot and executive director of AOL Shopping.

Bio text forthcoming.

Ted Demopoulos' has over 25 years of experience in information technology and business, including 15 as an independent consultant. Ted has helped start a successful information security company, was the CTO at a "textbook failure" of a software startup and has advised other startups. He is a frequent speaker at conferences, author of "What No One Ever Tells You About Blogging and Podcasting: Real-Life Advice from 101 People Who Successfully Leverage the Power of the Blogosphere," and coauthor of "Blogging for Business." Ted also has an enterprise risk management software concern in Hong Kong, The Arial Group.

Jay DeWitt has more than 25 years experience in the payments industry, with particular interests in the economic, operational and strategic concerns facing acquirers, merchants and merchant service providers in traditional and e-commerce settings. Before joining Glenbrook, Jay headed Global Payments at Amazon.com where he was responsible for acceptance strategies and operations. Prior to Amazon.com, he was vice president of product, operations and client services at eCash Technologies and headed eFund's SCAN product group. He also has had an extensive career at Visa and held positions at Seattle First National Bank.

Tom Dickson founded Blendtec, now a division of K-TEC, in 1975 and revolutionized the way homemakers would mill wheat into flour by combining a versatile vacuum cleaner motor with a rotor and stator micronetic-milling chamber. Years later, as smoothies grew in popularity, companies turned to Blendtec to develop high performing, durable blenders for commercial use. Blendtec introduced a number of innovations that would change the way the world blends, including creating the most powerful blenders, electronically controlled blenders, programmable blend cycles, and in-counter motors. Blendtec has been a leader in using online videos—starring Tom—to promote products.

Albert DiPadova and his wife Shannon Raffetto DiPadova own and operate Due Maternity, a web site and four-store chain of fashionable maternity wear which they launched in 2003. "Due was born out of necessity," Albert says. "While visiting family in Santa Barbara during Shannon's pregnancy, we noticed there were no specific maternity stores to shop. It seemed strange that Santa Barbara had so many great clothing stores, yet no stylish boutique featuring clothes and products a mom-to-be would desire." They launched DueMaternity.com, then opened stores in San Francisco, Santa Barbara, Austin, Texas, and Atlanta.

Gary Ervin is responsible for all paid traffic to the Shopzilla and BizRate web sites. This includes search engine marketing in the US and Europe, shopping syndication in the US, and the continuous development of new revenue streams and strategic partnerships to expand the company's distribution channels. Gary joined Shopzilla in 2000. Previously, he held strategic development posts at eNutrition and InsWeb, as well as performing management consulting for Ernst & Young. Gary holds an MBA from the University of Southern California and a B.S. from the Haas School of Business at U.C. Berkeley.

Julie Fergerson is considered one of the e-retailing industry's foremost experts on Internet fraud with over 25 years of Internet experience. She spent six years at IBM holding various management and technical positions before co-founding ClearCommerce Corp. in 1995 and then providing the technical inspiration and expertise that established it as a leading Internet payments provider and fraud prevention resource. Julie joined eFunds when that company acquired ClearCommerce in January 2005. She left eFunds in April 2006 to join Debix, where she is responsible for developing patent-pending fraud detection technology. In addition to these accomplishments, Julie also worked to create the non-profit organization Merchant Risk Council. The MRC is considered the retail industry's largest organization for helping organizations fight fraud. She has served on the board of the MRC since its inception and has been its Co-Chairman for the past three years.

Harold Ferrari heads up the online business for Interstate Batteries, the number one replacement brand of batteries in North America. This $950 million privately-held corporation has expanded into the retail market, fulfilling b2b and b2c needs through InterstateBatteries.com and a growing number of franchise stores. Harold joined Interstate Batteries in 1995 and oversees all aspects of e-commerce, online marketing, and customer service. He has also worked as a software developer for Fortune 500 companies. Harold holds a Bachelors Degree in Computer Science from the University of California and an MBA from Southern Methodist University.

Stuart Frankel heads Affiliate and Search operations for DoubleClick and oversees the day-to-day operations of Performics, a division of DoubleClick. Before joining Performics as Chief Operating Officer in 2000, Stuart was Chief Financial Officer for Tunes.com, an online network of music web sites, where he helped raise $44 million in venture capital funding and was involved in the conversion of Tunes.com to a public company. Previously, Stuart held various operating positions with a publicly traded homebuilder and real estate developer, practiced corporate law with a large Midwestern law firm and worked as a senior auditor for an international accounting and consulting firm. A Certified Public Accountant, Stuart earned a J.D. from Vanderbilt University and a B.S. in Accounting from Miami University.

In 1994, Lauren Freedman leveraged her 15 year retail and catalog career and passion for merchandising to found the e-tailing group, inc. The firm's mission is providing strategic and e-commerce solutions to online merchants as well as businesses targeting that market. Her company's annual mystery shopping and merchant surveys provide a comprehensive overview of the state of e-commerce, setting industry standards while simultaneously highlighting best practices. An extensive client list has included Fortune 500s and start-ups. From involvement with the initial launch of sites like Toys "R" Us, The Vitamin Shoppe and Kodak to specific initiatives for clients including Scholastic, J.Jill, Orbitz, USA Today, West Marine and MSN, her role becomes Strategist, Merchant, Facilitator, Educator and Spokesperson. Freedman recently completed her first book, "It's Just Shopping," which provides a comprehensive, behind-the-scenes look at the evolution of multi-channel selling.

Patti Freeman Evans is an analyst with Jupiter Research, focusing on multi-channel retail strategy, with nineteen years of diversified experience, including expertise in creating customer-centric e-commerce sites, integrating channels effectively, developing innovative marketing initiatives and ensuring high-standard customer service and order fulfillment operations. Before joining Jupiter Research, Patti held leadership positions with Bloomingdale's and Godiva Chocolatier. At Bloomingdale's, she was Director of Shopping Services for Bloomingdales.com, where she touched on all aspects of the multi-channel retail business. Brought on board to create and launch Bloomingdale's Bridal Registry web site with WeddingChannel.com, Patti directed all aspects of the business, from concept to implementation, including back-end, customer service and store integration issues. Before that, she led the International Marketing Department at Bloomingdale's and implemented award-winning multiple-media marketing and retention programs. Patti holds a B.A. in Business Administration and Studio Art from Franklin and Marshall. She also teaches E-commerce at the Fashion Institute of Technology in New York City.

Luke Friang oversees technology planning, development and operations at Drugstore.com and Beauty.com. Luke previously was senior director of e-commerce technologies at Costco Wholesale Inc. where he was part of the team that took Costco.com from $100 million to $700 million in annual sales. He was responsible for planning, execution and support of the online business’s IT strategy. Before Costco, Luke directed The Spiegel Group’s Internet initiative, responsible for e-commerce technology operations. Prior to Spiegel, Luke was manager of call center systems and operations for Progressive Media Inc.

David Fry founded Fry, Inc., in 1994 and built it into one of the country's largest and most respected web site development companies, specializing in retail web site design and hosting services. Prior to founding the company, Dave taught mathematics and computer science at Harvard University, where he earned a PhD in Computer Science. He has also served as an independent consultant, working for such organizations as Apple Computer, Los Alamos National Laboratory, Harvard, MIT, Boston University, CERN, and Distant Design, Inc.

Zhennaa Gallagher has extensive experience in planning and managing multi-channel, multi-segment offline marketing and advertising programs for online brands. At VistaPrint, Zhennaa is expanding VistaPrint's offline marketing efforts into broader channels such as radio, television, out-of-home, transit and other alternative media. Prior to VistaPrint, Zhennaa spent nearly 10 years as director of advertising for Monster.com, where she developed and executed consumer and business-to-business integrated advertising campaigns to establish and grow the brand into one of the top 25 most visited Internet properties with 93% aided brand awareness.

Rob Garf brings 15 years of experience with leading retail organizations to his role as research director at AMR Research, an e-commerce and technology consulting company. Rob focuses on store operations and multi-channel processes and technologies. Before joining AMR Research over five years ago, he work for Lids, a 600-store specialty hat retailer, where he led multi-channel system development and marketing by integrating the chain's new e-commerce channel with pre-existing operations.

David Glaser leads the CyberSource Professional Services organization, which provides consulting, design, integration, and optimization services worldwide. He is an authority on e-commerce payment, reconciliation, security and fraud management. David joined CyberSource in 2000 and was named manager of consulting project management in 2001. In 2003 he became director of professional services. In 2006, he assumed his current position. Prior to CyberSource, David held positions with IBM Global Services, EDS, and Compaq. He is a graduate of Indiana University of Pennsylvania.

Pinny Gniwisch is founder and executive vice president of marketing for Ice.com, responsible for developing strategic alliances with leading Internet companies, including .Yahoo, AOL, MSN, MyPoints and Modern Bride. Combining his knowledge of the jewelry business and his marketing insights have been a major contributor to making Ice.com one of the leading jewelry sites on the Internet. "Customers feel at home visiting ICE.com-with its established values, spirit, attitude, merchandise and service. My goal is to create and deliver an experience that will generate long-term customer relationships," he says. Pinny is a graduate from the Rabbinical College of America with a Masers in Jewish Law and History.

Les Gore is a 24-year veteran of the "recruiting wars." His firm provides best practice search and recruiting services to catalog, online, retail, and B-to-B merchants. Les has been called "The Dean of Direct Marketing Executive Recruiters." Prior to forming Executive Search International in 1992, Les spent 10 years as group vice president at the nation's largest search and recruiting organization. His top performance and leadership led to his induction into the company's Hall of Fame. Les's previous experience includes management positions with J. Walter Thompson Co. and General Electric.

Patricia Graca leads the customer experience for the HP Home & Home Office Store, including product management, web site production, editorial and design for over 900 home and home office products. Patricia has been with HP since 1991 and has held key positions in channel marketing, regional account management and installed base programs. Patricia holds a B.S. from Instituto Superior de Ciencias do Trabalho e da Empresa, Portugal, and an MBA from the Haas School of Business at the University of California, Berkeley.

Peter Hantman is responsible for the movement and storage of product for three channels of the Metropolitan Museum of Art: retail; direct to consumer, which includes web and catalog; and wholesale. He works from a 107,000-square-foot distribution center in Middle Village, Queens, which employs 75 to 150 people. Prior to joining the Met, he worked as VP of logistics for an off-price menswear retailer in metro New York. He also has worked for an engineering company designing and constructing distribution centers. Peter holds a BA in business from New York University.

Roger Hardy co-founded Coastal Contacts in early 2000 and was responsible for setting the company's vision and direction. He initially was involved with operations, corporate strategy and marketing, but now has narrowed his focus to corporate strategy, business development and mergers & acquisitions. With operations in North America, Europe and Asia, Coastal has become the No. 2 direct-to-consumer distributor of contact lenses in the world, with expected sales this year of $115 million. The company has completed four acquisitions since 2004 and is assessing additional opportunities.

Few e-retailers have used the web to transform their markets more than Reed Hastings has as chairman and CEO of Netflix Inc., the online DVD rental company he founded in 1997. A web-only merchant, Netflix now accounts for nearly $1 billion in annual DVD rentals, about 12.5% of the entire market, and ranks No. 21 in the Internet Retailer Top 500 Guide. The company also was ranked number one in customer satisfaction across all of e-commerce by ForeSee Results. Netflix has been so successful that it fought off threats from the likes of Wal-Mart Stores, which turned over its online DVD rental efforts to Netflix in 2005. And it forced market-leader Blockbuster to rethink its store-only model, but because it entered the online market late, its web subscriber base is only a third that of Netflix, which topped 6 million subscribers last June. Reed Hastings predicts that up to 10% of video rental stores will close in 2007 because of the online trend, and he expects Netflix's subscriber base will triple to 20 million in a few years.

Earlier in his career, Reed founded Pure Software, which he built it into one of the world's 50 largest public software companies. After a successful public offering and a number of acquisitions, Pure was acquired by Rational Software in 1997. Reed is an active educational philanthropist and board member of many non-profits. In addition, he was president of the California State Board of Education from 2000 to 2004. Reed received a BA from Bowdoin College and an MSCS degree from Stanford University. He holds several patents.

Lee Helman has 12 years of M&A experience and joined Financo in November 2006. Most recently, Lee announced the merger of eToys Direct with BabyUniverse. He advised on several recent transactions involving channel convergence and commerce and media convergence including the sale of Crosswtown Traders to Charming Shoppes and Cornerstone Brands to IAC/InterActiveCorp. He has expertise in multi-channel retailing, cataloging, e-retailing, direct television marketing, direct mailing, specialty retailing and direct selling companies. His previous experience includes tenure at Gruppo, Levey & Co. and Polo Jeans Co.

Mike Hilts has served as president and general manger of Yesmail since January 2005 following the acquisition of @Once Corp. an e-mail service provider, where he served in the same capacity. At @Once, Mike served in executive capacities including vice president, client services and vice president, finance and CFO. Mike also has provided contract CFO, and operational and financial advisory services to troubled companies in the technology, aviation, food services, agricultural and technology industries. He holds a B.A. from Washington State University and an M.B.A. from Portland State University.

Ryan Hofmann manages Overstock.com's e-mail marketing strategy and production. Since joining Overstock.com in 2006, Ryan has applied database marketing principles and analytics to turn Overstock's mature e-mail subscriber base into the fastest growing and one of the important channels in the company. Ryan previously was senior market analyst for MarketStar/Cisco Systems where he was responsible for measuring the performance of Cisco's inside sales teams. He played a critical role in Cisco's implementation of Salesforce.com. He holds an undergraduate degree in marketing from the University of Utah.

Michael Hong has 15 years marketing and marketing communications experience at AT&T and LG Electronics. He helped create multilingual marketing solutions at AT&T, including development of att.com/global, targeting customers who prefer Spanish, Chinese, Korean, Japanese, Russian or Polish. At LG Electronics North America, Michael manages marketing communications and LGusa.com for the US market. He has presented multilingual marketing and online strategies at numerous seminars. LG Electronics is a $43 billion manufacturer of consumer electronics, home appliances and mobile communications.

Craig Horsley is the Site Operations Manager for JCP.com where his primary responsibility is managing the daily operations for the web site. Additionally, Craig manages the development and integration of new functionality to JCP.com and was the business lead in the design and development of JCPenney's e-publishing application which allows internet merchandisers to update the site without IT intervention. Craig joined JCPenney in 1994 in the Company Communications department before moving to the Internet in 2000. Prior to JCPenney, he served in the U.S. Army for six years as a broadcast journalist.

Tari Huddleston heads up the user experience of HomeDepot.com, the largest home improvement specialty retailer, where she is in charge of site research, e-business management, store integration and new web site initiatives including a re-launch for 2007. She has more than 15 years experience in marketing and management with consumer product goods and retail companies. Prior to The Home Depot, she established branded consumer vehicles for direct sales for AT-A-GLANCE, Day Runner and Mead and, while with Mars Inc., oversaw the direct-to-consumer activities for M&M's and Ethel M Chocolates.

Timothy Jackson is managing partner of PlumberSurplus.com, a home improvement, plumbing and building products retailer, since its inception in 2004. From February 2006 to February 2007, PlumberSurplus.com realized a 350% increase in sales while the average order increased more than 33%. Before PlumberSurplus.com, Timothy practiced law with the firm of Fitzpatrick, Cella, Harper & Scinto in New York and California. Before practicing law, Timothy was a software engineer at Xerox. He received a Juris Doctor from Cardozo School of Law and a Bachelor of Science in Computer Engineering and Computer Science from the University of Southern California.

Jason Jhonson is responsible for brand strategy, product design, content management, consumer research and project management for Kiwee.com, a social media content business aimed at 13- to 30-year-olds that involves 20 web sites and mobile applications in 15 countries, 11 languages and seven currencies garnering 15 million unique monthly visitors, with 2 billion page views and over 100 million social expression content downloads in 2006. Jason also has been vice president, strategy for AGI and AG Properties Group. Prior to American Greetings, Jason was manager, strategic planning and business development at Coach Inc. He holds an MBA from the University of Florida's Warrington College of Business.

Howard Kaplan has been involved in Internet development projects since the early 1990s. He was a pioneer in designing search engines and engineering content management systems for PriceWaterhouseCoopers' Global Web Team before those concepts were widely understood. As vice president of strategic development, he works with potential clients to create a fit between their needs and Future Now's offerings. He also serves as Future Now's lead conversion analyst, which works with clients to increase conversion rates on their web sites. He is a graduate of the Georgia Institute of Technology.

Derek Kleinow is the founder and CEO of TigerGPS.com, a leading specialty online retailer of GPS navigation products from top brands such as Garmin, Magellan, and TomTom. As a result of growing TigerGPS.com from the ground up, he is an expert in many business segments that are involved in an e-commerce company, including marketing, web design and optimization, customer service, fulfillment, finance, and merchant banking. Derek has a degree in Economics and a minor in Finance from Princeton University.

Neil Kugelman has led Goldspeed.com through a period of rapid growth while attaining a high level of customer satisfaction. The web's largest discount jewelry site, with over 20,000 unique items online, uses scalable technology, proprietary credit card screening techniques, unique order management and fulfillment methods and seamless integration with vendors and manufacturers. Goldspeed.com has been recognized in numerous publications and media outlets and has been featured in popular print magazines. Goldspeed.com was recognized by Internet Retailer as one of the Top 50 Best of Web retail sites for 2006.

Bio text forthcoming.

Mark C. Layton heads up electronics retailer eCost.com, which is owned by PFSweb Inc., where Mark is also chairman, president and CEO. He has been with PFSweb since its inception in 1994, and became CEO of eCost.com when PFSweb acquired the retailer last year. Mark has also served on the public company boards of uBid Inc, an Internet auction site; ISA plc, a European office products distributor; and Daisytek International. Mark is the author of the 1999 book ".coms or .Bombs? … Strategies for Profit in E-Business." Mark holds a Bachelor of Science degree in Business and Management Information Systems from Northern Arizona University.

In 1999, Fred Lerner co-founded Ritz Interactive, a specialty online retailer offering branded lifestyle products ranging from cameras and photography equipment to boating and fishing gear, consumer electronic products and golf apparel. Ritz Interactive's sites include RitzCamera.com, WolfCamera.com, PhotoAlley.com, BoatersWorld.com and eAngler.com. Before Ritz, Fred was President and CEO of Kodak Processing Labs, a position he took after selling Lerner Processing Labs, a photofinishing company he founded in 1977, to Kodak. Fred holds a bachelor's degree from Brooklyn College of the City University of New York.

As a Marketing, Strategy & Technology team analyst, Charlene Li examines the ways new technology affects how companies communicate with consumers. Her research focuses on social computing, consumer portals and search, media site design, local media and online classifieds. Prior to Forrester, Charlene was publisher of interactive media for Community Newspaper Co. in Massachusetts, where she started its award-winning Town Online web site. She is also a former strategy consultant for Monitor Co. Charlene is a graduate of Harvard University and holds an M.B.A. from Harvard Business School.

Mitchell Lieberman was the first to utilize eBay auctions to sell furniture online in 1997, using seller name "Furniture." Mitch started OneWayFurniture.com in 2001and recalls the first online order: he answered the e-mail, printed a shipping label, packed the box and called the customer with tracking numbers. Five years, later OneWayFurniture employs 22 and has annual sales of $17 Million. OneWayFurniture.com operates on Order Harbor software, developed in house by vice president of technology Naoya Higashi. Mitch graduated from Queens College in 1997 with a B.A prior to starting his online business.

Richard T. Litofsky founded CyScape Inc., makers of BrowserHawk and world-wide leader in Intelligent browser and system analysis tools, in 1994. He is responsible for setting strategic direction for the company and overseeing operations. As a pioneer in the field, Richard has helped thousands of companies over the past decade, including many of the Fortune 500, set their strategy for maximizing their web site ROI by delivering a flawless web experience to each and every site visitor. CyScape's retail customers include Nordstrom, Orvis, J.C. Penney, American Eagle, Hallmark, Callaway Golf and many more.

Jeremy Lockhorn is a member of Avenue A | Razorfish's advanced marketing solutions team and focuses on consumer interaction with video across all platforms. He evaluates emerging technologies and helps define agency strategies for integrating into client campaigns by synthesizing disparate technologies and channels into cohesive extensions of campaign ideas. During his 10 years at the agency, Jeremy has focused on the intersection of media, creative, and technology. Most recently, he served as group director/creative specialist for Avenue A | Razorfish West, launching creative services in Seattle and managing creative strategy for diverse clients.

David Lonczak oversees Drugstore.com's overall marketing direction. He joined the company in 2005 as general manager of vision and assumed additional responsibility as senior director of marketing in pharmacy in 2006. Prior to Drugstore.com, David worked for Cingular Wireless, AT&T Wireless, Starbucks and Procter & Gamble. David received his bachelor's degree from the University of Washington and his master's degree in Business Administration from the Simon School of Business of the University of Rochester.

Gordon Magee is the Internet Marketing and Analysis Manager at Drs. Foster & Smith, the largest catalog and online seller of pet supplies in North America. He oversees and analyzes all aspects of the company's e-commerce marketing, including pay-per click marketing, natural search, shopping portals, e-mail campaigns, affiliate marketing and lead generation. His portfolio of management responsibilities includes overseeing television advertising, public relations, space ads, other alternate media, and working in concert with the catalog marketing manager, developing the marketing budget and strategy for the company. Gordon authored a section on pay-per click marketing for the university level course developed and offered by the Web Analytics Association and the University of British Columbia. He is also member of the Board of Governors of Trinity Western University, Langley, British Columbia. Gordon brings a unique background to Internet marketing, having been a pastor for 20 years in both in the U.S. and Canada, and prior to that being a journeyman ironworker for 11 years, erecting and fabricating structural steel.

Mark Mahaney covers the Internet sector at Citigroup Investment Research. In 2006, Mark was No. 2 in the Greenwich Institutional Investor Poll for the Internet sector and runner-up in the Institutional Investor Poll. Before Citigroup, Mark covered Internet stocks for seven years on the sell side and the buy side at American Technology Research, Morgan Stanley and Galleon Capital. Mark holds an MBA from Wharton Business School, an MA from Johns Hopkins' School of Advanced International Studies, and a BA from Amherst College. Mark also has worked in consulting with Braxton Associates and with the U.S. government.

Adrian Martinez is responsible for all aspects of the operations of DogCatRadio.com, an online radio station and e-commerce site that caters to pet owners, which he founded in 2005. His duties include all web updates, management and programming. He was also responsible for DogCatRadio's recent selection of a web hosting company. Before launching DogCatRadio.com, Adrian was president & CEO of Los Angeles-based Morusa Records. In January 2006, PETA awarded him its "Wave of the Future" award. He has been recognized by the city and county of Los Angeles for his contributions to communities and charities.

Jim McCann likes to make things grow. Just as he built an international business, with nearly $1 billion in sales, from a single Manhattan flower shop, Jim McCann, Founder & CEO of 1-800-Flowers.com, has used the web to greatly expand the definition of gift retailing while positioning his company as one of the world's leading gift retailers and online merchants. Recognizing the enormous potential in providing on-the-go consumers with quality, gift-giving opportunities, Jim pushed traditional boundaries to create not just one, but several access channels. Today, 1-800-Flowers.com customers can send a wide variety of floral products and other thoughtful gifts around the block or around the world by clicking a mouse on a PC, walking into one of its stores, or by dialing a 1-800-number.

Using a thorough understanding of his customer base and market, he focused on creating a reliable brand name and instilling a sense of trust and convenience in an industry that had previously had no leader. As his business grew, Jim pioneered its entry into other retail access channels—going online in 1992 and opening a web site in 1994. Today, the company's online retail operation accounts for slightly more than half of its sales, making it the country's 35th largest web merchant.

Jim McCann attributes much of his success to the training he received in his first job—in the social services. At St. John's Home for Boys in Rockaway, New York, he recalls, he had to help underprivileged young men learn how to overcome the scourge of poverty, drugs and despair. His experiences greatly influenced the open management style he uses today.

Jim McCann's third book, A Year Full of Flowers, was recently published. He is also the author of Stop and Sell the Roses and Celebrations: A Joyous Guide to Holidays from Past to Present.

The US Internet Industry Association is the primary US trade association for Internet commerce, content and connectivity. At the request of leading companies in the online services industry in 1994, David chartered the Association of Online Professionals to represent the industry in Washington, DC. With the growth of the Internet as the primary online venue, AOP became the US Internet Industry Association in 1999. David earned a bachelor of science degree in applied science (physics and chemistry) from the University of Iowa. He holds an MBA in executive management from Kent State University.

Kristen Montella heads up merchandising, marketing and technical efforts on LillianVernon.com. She is a 15-year retail veteran who switched to the web after buying presents on eToys.com in 2000. She started her online career with Time-Life, where she became project manager for all technical implementations, including implementing web analytics, rich media, streaming content, targeted content and cross-sell engines; testing and redesigning checkout; and relaunching sites onto new platforms. After 5 years on the technical side, Kristen came back to her merchandising and marketing roots for Time-Life and Lillian Vernon.

Steve Mott is a 20-year veteran of the electronic payments industry with specialization in payment economics, online transacting, innovative use of debit networks, authentication and security technologies, stored value products and alternative payments. BetterBuyDesign is a payments systems consultancy serving clients ranging from major banks and processors to technology startups and investment capital/equity firms. He previously held executive positions at McKinsey & Co., McGraw-Hill, MCI Telecommunications, MasterCard International and Priceline WebHouse Club. Steve is a graduate of Harvard Business School.

Diana Nelson founded KazooToys.com in 1999 as a means of expanding the reach of her already successful Denver toy store. The site serves an ever-increasing global clientele. Her previous retail experience includes district manager for Gap Inc. and manager at Marshall Field's Department Stores. Diana is a founding board member of the Good Toys Group Catalog, a seasonal cooperative catalog for 70 toys stores around the nation that is distributed to over 1 million households annually. She also serves on the board of Zometool Toy Co. She received the Toy Industry Association's "Top Toy Internet Site 2006" award.

Cory Nielsen brings over 10 years of e-commerce experience in online marketing, web analytics and web site development. As Internet marketing manager for Woodwind & Brasswind, No. 317 in the Internet Retailer Top 500 Guide, Cory manages all online marketing and acquisition efforts, including paid search, affiliates, SEO, shopping portals and e-mail. Prior to joining Woodwind & Brasswind, Cory managed a number of development and marketing projects for Fortune 500 companies and was director of web services for FurnitureFind.com.

Doug Nielsen has over 15 years' experience as an entrepreneur and Internet pioneer. NetShops evolved out of a single web site, Hammocks.com, and today owns over 150 e-commerce stores, each focused on a specific product category. Because of NetShops' limitless shelf space, stores offer an unparalleled level of choice. In 2006, NetShops was named the 13th fastest-growing company in America by Inc. Magazine and #120 on Internet Retailer Magazine's Top 500. Doug co-founded and was CEO of Giftpoint.com, which merged with Giftcertificates.com. Following the merger, he was president and a director of Giftcertificates.com.

Brian Osborn oversees development and execution of marketing strategies for Walmart.com, responsible for leveraging and aligning key marketing efforts for the online business with Wal-Mart's overall corporate marketing initiatives. Prior to joining Walmart.com in September 2006, Brian was senior director of PayPal Global Marketing. Before that, he was eBay's director of category marketing responsible for electronics, photo, movies, music and tickets. Brian is a graduate of the Ross School of Business, University of Michigan, and holds a bachelor's degree from Northwestern University.

James Pappas has directed specialty coffee and espresso machine retailer JL Hufford Coffee and Tea's web presence from its launch in 2002. Today, the web site grosses more than four times the 15-year-old bricks and mortar operation. James's online retailing expertise covers customer acquisition and retention, search engine optimization, pay-per-click marketing, shopping portal marketing, analytics, conversion testing, server management and Web 2.0 strategies. He graduated from Purdue University.

Jeff Parnell joined apparel and home furnishings cataloger Blair Corp. in 2000 to spearhead the launch of its Blair.com web site, an online business that has become one of the apparel and home furnishings industry's most prominent and ranks No. 95 in the Internet Retailer Top 500 Guide. In addition to the web, he is also responsible for Blair's catalog and credit marketing functions. Jeff's background includes 21 years in direct marketing, with more than 17 years in senior leadership positions. He holds an undergraduate degree and an M.B.A. in Marketing from East Carolina University.

Kurt Peters is Editor of Internet Retailer where his responsibilities include all content of Internet Retailer magazine and InternetRetailer.com, research and production of the Internet Retailer Guide to the Top 300 Online Retailers and research and production of the Internet Retailer Resource Guide. He is one of the founding partners of Vertical Web Media, which publishes Internet Retailer, and was part of the team that developed Internet Retailer under its former ownership, Faulkner & Gray, a unit of The Thomson Corp. Kurt has more than 25 years business journalism experience, including as founding editor of POS News , the first newsletter covering electronic payment at the retail point of sale, and was part of the team that started the credit card group of publications, conferences and directories at Faulkner & Gray. He holds B.A. and M.A. degrees from Northwestern University.

Matthew Poepsel is the head of the application management practice at Gomez, directing the e-commerce research company's professional services offerings. In addition, Matthew coordinates the company's sales, marketing, product management, and product development efforts. Since joining Gomez in 1999 he has also served as Director of Product Management and Business Development. Prior to Gomez, Matthew served in the U.S. Marine Corps for six years as an Arabic linguist. He holds both an MBA and a MS in management information systems from Boston University.

Scott Potter is founding managing partner of San Francisco Equity Partners. He has been involved in over 75 private equity financings, 20 public offerings and 15 M&A transactions. He is chairman of The Guild and on the boards of MCF Corp., Method Products, Penguin Computing, Rave Motion Pictures and Modviz Inc. Scott previously was a managing director of LMS Capital, the private equity arm of London Merchant Securities, where he oversaw the North American Private Equity and Venture Capital portfolio. Before joining LMS, Scott was senior vice president of field operations at Inktomi Corp.

Alan Rimm-Kaufman founded the Rimm-Kaufman Group, a direct marketing services and consulting firm, in 2003. Prior to founding the firm, Alan was vice president of marketing for Crutchfield Corp. During his five years there, revenue grew 48%, to $192 million in 2002. Internet revenue grew 450%, to $80 million in 2002. He is a fellow at the Center for Management of Information Technology at University of Virginia's McIntire School of Commerce. Alan holds a doctorate degree in operations research with a focus on applied statistics from MIT's Sloan School of Management and a BS degree from Yale University.

In Geoff Robertson's five years with J.C. Whitney, the auto parts cataloger has seen its Internet channel grow four-fold in sales, growth that Geoff attributes to effective design, e-marketing program expansion, and technological innovation. Prior to joining J.C. Whitney, Geoff was the Vice President of Application Development at MVP.com, an online retailer of professional and college sports jerseys and related apparel. Prior to that, he was a manager at Accenture in the Internet Center of Excellence. Geoff holds a B.S. in business administration from the University of Notre Dame.

John Rocco focuses on enhancing the kiosk channel for Canada-based Indigo Books & Music, which operates Indigo Books Music & More, Chapters, The World's Biggest Bookstore and Coles as well as chapters.indigo.ca. John previously was with Loblaw Cos. as director of loyalty and customer development, director e-commerce strategy and implementation for the Retail Banking Division and director of the photo division. He previously worked for McGraw Hill Ryerson publishing in marketing of online training products. He holds degrees in history and education from University of Toronto and University of Kent-UK.

Joseph Ryan brings 20 years of management and executive level experience across sales and business development functions to eClerx. He has worked with both bricks-and-mortar retailers and online retailers in pioneering web functionality. As the web was developing, he worked with Openconnect Systems to create OEM relationships for Openconnect with Cisco, Oracle, Sun to provide legacy-to-web-browser connectivity for on-line banking and e-commerce transactions. He's also held business development positions with Engage/CMGi to provide online clickstream analysis that provided user interest, preference and behavioral information that would drive online advertising and promotional functions to spur e-commerce transactions.

David Schofman is the founder of Callaway Golf's Certified Pre-Owned and Trade In, Trade Up! Businesses and heads Callaway Golf Interactive, which operates the e-commerce and online direct marketing efforts for Callaway Golf Sales Co. David was an early adopter of the Internet for retail sales, founding Igogolf.com in 1994, one of the first e-commerce golf web sites and the first authorized Internet retailer for Callaway Golf. David and his team are responsible for the innovative shop.callawaygolf.com that allows retailers to leverage Callaway's web infrastructure and experience to sell online. David is a graduate of The University of Texas at Austin.

Jeff Schueler founded Usability Sciences Corporation in 1988 with a mission to provide usability testing services to software development organizations. He has helped Usability Sciences grow into one of the leading usability companies in the country with over 35 employees and nearly 100 active customers. He is co-founder of the Usability Professionals Association, a professional organization with over 28 chapters worldwide and over 2000 members. Before founding Usability Sciences, Schueler spent 20 years with IBM in various staff and management positions in technical sales and product development. He spent three years on active duty as an engineering officer in the United States Navy. He has a Bachelor of Science degree from Muhlenberg College, Allentown, Pennsylvania.

Venky Shankar's specialization includes digital business, international marketing, new product management, pricing and retailing. He has corporate experience in diverse countries and has consulting or executive training experience with Hewlett Packard, IBM, Marriott International, PepsiCo, Philips, and Volvo. He has been on advisory boards including IBM's e-Business Conference Advisory Committee, Technology Entrepreneur Community Center and European e-Business Center. He holds a Ph.D. in marketing from Kellogg Graduate School of Management, Northwestern University.

Levi Shapiro has created partnerships and products for movie studios, television networks, game publishers and record labels at mobile-related market research firm Telephia. He has also developed innovative products including the industry's first-ever Mobile Television Diary. Levi is founder and ex-CEO of two mobile video companies, Two Minute Television and Snack Mobile, with content distributed on the web and mobile devices. Before that, he helped re-launch a multi-million euro line of online digital services for IBM. He holds a BA from Tulane University, an MA from Cornell, and MBA from MIT.

Toni Sikes founded The Guild in 1985 as a publisher of Sourcebooks for design trade professionals to help artists find markets for their work. In 1998, she founded the guild.com web site and catalog to bring artists' work directly to consumers. Toni also serves on the boards of The Furniture Society, an association for studio furniture makers, Aid to Artisans, a craft organization focused on economic development, and The Wisconsin Technology Council. She holds a bachelor's degree in mathematics from the University of Alabama and a master's degree in market research from the University of Wisconsin-Madison.

Adam Silverman is responsible for the success of all aspects of e-commerce for The Wet Seal Inc., one of the nation's largest fashion retailers operating both the Wet Seal and Arden B brands. Responsibilities include application development, marketing, customer service, fulfillment, and P&L. Prior to working at The Wet Seal, Adam helped build and manage e-commerce properties for babystyle, Wells Fargo, Hewlett Packard, and Chevron. Adam holds a BBA from the University of Massachusetts.

Jay Steinfeld has been a web retailer since 1996 when he launched his first web site. The success of that site prompted him to sell his window coverings stores and become an online-only merchant. Today, his company has revenue in excess of $50 million a year, led by flagship site, Blinds.com, No. 186 on the Internet Retailer Guide to the Top 500, and the 10th fastest growing site on the list. Jay earned a BBA in Accounting with Honors from the University of Texas, Austin. He has worked for KPMG Peat, Marwick, and was vice-president, finance of the national franchise Meineke Discount Mufflers.

Jonathan Steuer guides clients in strategy, brand positioning and innovation around new product platforms. Before joining Iconoculture, Jonathan was founder and CEO of Anonymous Media Research, which created a system to measure media use across home entertainment devices. He also managed initial strategies for more than 30 early-stage enterprises for Scient's Electronics Markets unit. He has been vice president/general manager of Sawyer Media Systems and held positions with CNET. He holds a Ph.D. in communication theory and research from Stanford University and is a graduate of Harvard College.

Scott Sweren conducts information security assessments and risk and information security consulting services at Fortrex, which offers risk and vulnerability assessments, penetration tests, application assessments, policy development, disaster recovery planning, business continuity planning and security process improvement and reengineering. Scott also is responsible for overseeing service delivery and managing the consulting and engineering staffs. He has over 20 years of managerial experience in information technology, the last nine focused on information security.

Alexander Tabibi oversees strategic planning and serves as chief negotiator in forming affiliations and conducting acquisitions. He piloted the purchase of domain names dog.com, horse.com, fish.com, bird.com and garden.com. He also is head of merchandising. He is leading the management team in integrating its legacy businesses Country Supply and Dogs Outfitter under the 1-800-PetSupplies.com brand. Alex also is president of ZCapital, a private investment firm in Los Angeles that specializes in technology companies that use new mediums to deliver a range of services. He attended UCLA and USC Medical School.

Bill Tancer has a background in marketing, market research and corporate strategy and leads a team of research analysts in the U.S., U.K., and Australia that provide research in online consumer behavior and the application of online competitive intelligence. Before joining Hitwise, Bill led market research and strategy teams at LookSmart, Zaplet, NBC Internet and Pacific Bell Internet Services. Bill has also covered the Internet for Gartner Group as senior technology marketplace consultant. He has a BS degree from the University of Florida in Quantitative Management and a law degree from Mercer University.

Tom Tweedie oversees five web sites, e-commerce, catalog and renewal initiatives, as well as new customer acquisition programs for Day-Timers Inc, a unit of $2 billion office products company ACCO Brands. Tom has been involved with 2 start-up catalogs, MITECH Corp., where he was responsible for retail store sales and a catalog of apparel and gifts, and Electromark, manufacturer of safety signs, labels and tags. Tom's experience includes time with traditional direct marketing and catalog businesses Myron Manufacturing and New Pig Corp. He is a graduate of the University of Rochester.

Vicki Updike oversees marketing, merchandising, creative and Internet initiatives at Miles Kimball Co., direct-to-consumer merchant whose brands include Miles Kimball, Walter Drake, Exposures, The Home Marketplace and Easy Comforts. Her duties include web site design, analytics, e-mail acquisition and strategic partnerships while integrating the online channel with offline marketing. Before Miles Kimball, Vicki was in direct marketing at American Girl and Lab Safety Supply. She holds a bachelor's degree from the University of Wisconsin and is working on an MBA at Ellis College.

Amy Vener works with large retailers like Target, Wal-Mart and Sears to provide marketing insights and consumer research to give retailers greater understanding of the online retail industry. Previous to Yahoo!, Amy spent four years at Walmart.com as category manager for books and managed consumer sales, buying, merchandising, marketing, fulfillment, consumer sales and customer service initiatives. Before that, she was an account manager for Personify, an e-business analytics software company. Amy received her Bachelor of Arts in Marketing and Philosophy from the College of Saint Benedict.

Steve Weiskircher leads a technical staff that supports over 300 custom applications including the award-winning Crutchfield.com, the web site of Crutchfield Corp., direct marketer of consumer electronics based in Charlottesville, Va. He joined Crutchfield in 2001 as director of IT Systems and took the top IT position in 2005. His interests include network and application security, IT governance and enterprise architecture. He holds a BS in Mechanical Engineering from Virginia Tech and an MS in Management Information Systems from McIntire School of Commerce at University of Virginia.

Boris Wertz joined Abebooks, the online marketplace for new and used books, when it acquired JustBooks, a German company that he co-founded. At JustBooks, he was responsible for marketing, business development, IT and expansion into the UK and France. In 2002, Boris joined Abebooks headquarters in Victoria, BC, as vice president, marketing & business development, and was promoted to COO in 2003. He has a doctorate in business economics and management from the WHU Graduate School of Management, Koblenz, Germany, and a bachelor's degree in business administration from the Ecole de Management, Lyon, France.

Tim Wolfe supports 14 e-commerce sites of Foot Locker Inc. Previously, he was Internet development manager for FootLocker.com/Eastbay, managing development staff and resources. Before Foot Locker, Tim was with Drs. Foster & Smith, where he helped build the Internet MIS department, responsible for all technical aspects of the company's Internet platform, including planning, design and development of four web sites. Before that, he owned a small-business systems integration and consulting company for 13 years. Tim is also Foot Locker's expert in Search Engine Optimization and Usability.

Greg Worch is responsible for building Chase Paymentech's North American market share in e-commerce, mail order/telephone order and recurring billing, working with e-commerce and direct marketing retailers on key expansion initiatives. Before Chase Paymentech, Greg was CEO of JSA Technologies, head of marketing for Digital Signature Trust and VP of sales at Global Payments. He has more than 20 years' financial services industry experience, including senior positions at Discover Card Services. He holds an MBA from University of Phoenix and a BS in Marketing from Wright State University.