Gene Alvarez has 24 years IT experience in business impact assessment, vendor management, project management, software development and delivery of complex business applications. He is an expert on sell-side strategies and technologies such as e-commerce applications, channel/partner relationship management, catalog/content management, catalog/configuration management and presentation, commerce/merchant applications and services, web content management, personalization and consumer portals. Before Gartner he was with Nine West Group and KPMG Peat Marwick. He holds a BA in Computer Science, Iona College and an MS, Pace University.