Jim Okamura is a Senior Partner, managing the Chicago office for J.C. Williams Group. Jim has 15 years of consulting experience focused on the retail industry, including strategic planning, branding, consumer behavior and multi-channel project work. His work in multi-channel retail strategies has resulted in industry leading thinking on retailer best practices. Jim has authored publications that include Retail Details: Best Practices in Multi-channel Integration; The Shop.org Multi-Channel Retail Report, a groundbreaking study measuring the interaction of stores, online and catalog channels; and its predecessor, Channel Surfing: Measuring Multi-Channel Shopping. His clients include Lands' End, Microsoft, Williams-Sonoma, The Body Shop International, Limited Brands, Walgreens, Levi Strauss, Timberland, Sears, DoubleClick, HMV, Lowe's Companies, Mayors Jewelers, Crate and Barrel, Lenox, Royal Bank of Canada, BCE Emergis, GERS, Certegy, The Loyalty Group, Cadillac Fairview, VISA, Footlocker, Holt Renfrew, and RadioShack. Jim is a frequent speaker on consumer, multi-channel, and retail trends at corporate planning sessions and retail industry conferences.