Alicia Berry is the Director of Operations for DVD Empire, an online retailer of movies and other programming on DVD. The company's web site is ranked as the 173rd largest e-retailing business in the U.S. with 2004 online sales of $28.5 million, according to Internet Retailer's Top 400 Guide. Alicia possesses expertise in technical writing, customer service, order processing, order fulfillment, warehousing and delivery services. Prior to joining DVD Empire, she served as an operations manager for McMaster-Carr Supply Company. Alicia graduated from Grove City College with a BS in Business Administration and is finishing her graduate thesis at John Carroll University.