For Jack Ma, executive chairman of Alibaba Group Holdings, today is an extremely busy and lucrative day because the company he founded 15 years ...
J. Crew uses the web to help customers get the J. Crew look
Want the J. Crew look while shopping online but not quite sure how to pull it off? At JCrew.com that’s not a problem with a number of customer service options on product pages that enable visitors to get help from a digital personal shopper. If a consumer wants assistance from a J. Crew style expert to help with size or selecting garments with the right silhouette, print or color, the shopper can find information to call or e-mailfor help. J. Crew then responds, sets up a time to help the customer with some personalized attention online, by phone or in a store—even if that means opening up early or closing late to meet a shopper’s schedule. J. Crew also has updated its merchandise pages with content written by In-house styling and lifestyle experts.
Purchase the 2013 Hot 100 Issue of Internet Retailer
View the entire 2013 Hot 100 List