October 4, 2012, 12:37 PM

Sears and Kmart cut fees and add a layaway delivery option

Layaway is available online throughout the holiday shopping season.

Allison Enright

Editor

Lead Photo

Sears is making layaway more convenient for web and store shoppers this holiday season.

Sears Holdings Corp. is making layaway more convenient for web and store shoppers this holiday season. Consumers who shop online or in the company’s Sears or Kmart stores will be able to put products on layaway and make their biweekly payments either online or in store. Consumers can then have their layaway items shipped to their homes for a fee rather than pick them up at a store.

Kmart first offered a layaway program for online shoppers that let shoppers pick and pay for layaway items online during the 2009 holiday shopping season, but consumers had to visit a store to pick up the products. Products placed on layaway online at Sears.com or Kmart.com this year are not eligible for any free shipping programs and shipping starts at $5.95, the company says.

Layaway service fees, which for Sears and Kmart range from $5 for an 8-week payment plan to $10 for a 12-week payment plan, are also being waived as the holiday shopping season begins. Cancellation fees, which range from $10 to $20, still apply.

Cancellation and service fees are the two most-cited drawbacks to using layaway programs, according a survey fielded in September by coupon and deal site CouponCabin.com. 43% of U.S. adults cite cancellation fees as a drawback to using layaway during the holidays, and 41% say service fees end up making layaway not worthwhile. 9% of survey participants say they are very likely to use layaway for holiday purchases this year.

Sears Holdings Corp. is No. 8 in Internet Retailer’s Top 500 Guide.

Comments

Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!

Advertisement

Advertisement

Advertisement

Relevant Commentary

FPO

Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...

FPO

Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...

Advertisement