June 1, 2012, 12:00 AM

A big mobile day for e-retailer Rue La La

More than half of sales come from mobile devices.

Bill Siwicki

Managing Editor, Mobile Commerce

Lead Photo

In what may be a harbinger of how much shopping behavior is changing, 53% of web retailer Rue La La's sales on April 14 came from its m-commerce site and mobile apps.

This was not a fluke, says Steve Davis, president of Rue La La. Mobile typically accounts for 30% of sales on weekdays and 40% on weekends.

"Not only has mobile arrived as its own commerce channel, it is growing with a vengeance—I've never seen anything accelerate so quickly," Davis says. "For us the desktop is almost dead—mobile is everything. In two years we went from 1% of sales to 50% on a day, and it just keeps growing."

What's more, at Rue La La, mobile consumers are better customers than those who only shop on desktop PCs. A customer who shops Rue La La on three screens—desktop, smartphone and tablet—is 540% more likely to make a purchase than a customer who only shops on the desktop, Davis reports.

Rue La La offers limited-quantity flash sales every day at 11 a.m. So no matter where they may be, shoppers need to be prepared. And, clearly, many are not near a desktop computer.

One of the keys to Rue La La's mobile success, Davis says, is in the way it sets up shoppers for checkout. Rue La La is a members-only e-retailer. And a member must sign in to start shopping, which means that before a member even begins shopping she is automatically logged into her account. When it's time to check out, she is presented with her saved shipping and payment information, thus avoiding the need to type in anything, which is a sore spot in m-commerce.




Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...