May 1, 2012, 12:00 AM

Special Report: Fulfillment - New ways to drive efficiency

(Page 4 of 4)

It's just one of many things retailers need to know to properly manage the multitude of moving pieces that make up the machinery of fulfillment. And fulfillment managers must constantly be reviewing processes to spot where improvements can be made.

"It's important to have personnel dedicated to tracking carrier costs and finding alternative, lower-cost shipping methods, reviewing warehousing staffing needs and identifying where breakdowns in the fulfillment process occur so fixes can be made," says Hermes' Bense. "High-quality fulfillment comes down to having a flexible system that scales with volume and can change to meet the needs of consumers so their expectations are always met."


Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of that will let customers and Quill ...